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Topgolf Guest Services Manager in United States

How You’ll Do It

  • Supervise the team in providing best-in-class service

  • Coach and develop the team and drive Associate engagement

  • Uphold operating standards and drive Guest safety and satisfaction

  • Ensure all Guest areas are staffed and functioning efficiently

  • Manage the operational duties of their department

  • Delegate and follow-up on the completion of tasks

  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring

  • Leverage business metrics and trends to drive performance and to maximize profit and revenue

What We’re Looking For

  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment

  • High school diploma or equivalent

  • Excellent communication, time management and organization skills

  • Ability to work on a team

  • Energy and enthusiasm

  • A high level of self-awareness, receptivity to change and integrity

  • Ability to work in extreme weather conditions for extended periods of time

  • Availability to work varied shifts, including evenings, weekends and holidays

  • Ability to stand and walk for long periods of time including maneuvering up and down stairs

  • Ability to obtain required licenses and certifications for your location

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