Job Information
Sartorius Field Application Specialist in United States
Promoting the single-use technology and the related products proactively by organizing the field works such as the product presentation and trial in the customer site.
In parallel, by analyzing the sales data and forecast, making the strategic plan and sharing | reporting it to the regional manager (quarterly)
Attending to the exhibition | conferences and company-organizing events actively to find the potential customers and sales opportunities.
The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer's process and for bringing the products' technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.
Main Responsibilities & Tasks:
Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
Be responsible for the assigned product line to support sales target achievement in the defined territory
Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
Report on competitors' products and feedback information to the application specialist management and products management
Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
Qualification & Skills:
Minimum:
Academic degree in biological engineering, biotechnology or other life sciences related field
Strong learning ability, and strong interest in biopharma and life sciences
Ability to work effectively within matrix organization (e.g. product / project / division management)
Excellent communication and presentation skills
Proven software skills, e.g. Microsoft Office
Native-level spoken and written Japanese
Intermediate level spoken and written English (e.g. TOEIC 650 and/or above will be good)
Ideal:
Proven experience in a similar position and industry
Familiarity with life science application experiment technology
Familiar with related products, laboratory processes and equipment
Experience with single use bags
Experience working in Biopharma Companies
Expert knowledge base in fluid management technology
Strong customer orientation
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found on www.sartorius.com/careers
to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.
Here you will find the best application tips from our HR team.
Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .
In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .
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