Dispatch Training Coordinator

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Dispatch Training Coordinator

Salary

$53,616.84 - $72,988.56 Annually

Location

Pueblo, CO

Job Type

Full-Time (Classified)

Job Number

2406-5118

Department

Police

Opening Date

06/02/2024

Closing Date

6/23/2024 11:59 PM Mountain

• Description

• Benefits

• Questions

DESCRIPTIVE STATEMENT:

The Dispatch Training Coordinator is a FLSA non-exempt position under the general direction and limited supervision of the Dispatch Manager. The Dispatch Training Coordinator plans, develops, coordinates, implements, and oversees training and quality assurance/improvement programs for new and existing Communications Center personnel in the Pueblo Police Department; ensures compliance with federal, state, and/or local regulations, Police and Fire Department Policy and/or established Standard Operating Procedures (SOP’s); and assists staff in delivering high levels of service and organizational performance.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

DUTIES & RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

• Performs training need analysis of units and individuals for the Pueblo Police Communications Center

• Plans, develops, and presents general or specialized training

• Creates handbooks, manuals, visual, and audio aids for training sessions and presentations

• Maintains database of training files for all Communications Center personnel and prepares reports on training activities

• Assesses trainee progress and job performance directly and in concert with Communications Training Officers (CTO’s) and/or Emergency Services Dispatch Supervisors

• Designs and/or implements quality assurance processes and reporting to ensure that standard operating procedures are carried out in a proper and uniform manner and in compliance with established policy and procedure

• Works with Emergency Services Dispatch Supervisors to schedule, coordinate, and conduct training within the Communications Center

• Performs the duties of an Emergency Services Dispatcher as required

• Interacts effectively with diverse groups and individuals, calms emotional people, and displays excellent customer service skills

• Reviews, drafts and/or modifies Standard Operating Procedures (SOP’s) as needed

• Participates in area career fairs and community outreach events

• Works with and assists Civil Service and Human Resources personnel in developing and administrating appropriate dispatcher candidate recruiting and screening mechanisms

• May create Daily Training Bulletins for civilian Department personnel in accordance with Lexipol standards

• Mentors, coaches, trains, and evaluates the performance of probationary Emergency Services Dispatchers

• Operates radio transmitters and receivers, telephones, and other emergency communications devices

• Receives administrative, emergency, and non-emergency calls via phone lines and the State of Colorado 800 MHz Digital Trunking Radio System (DTRS)

• Dispatches personnel and equipment to locations where needed in accordance with prescribed guidelines such as the Pueblo Fire Department Standard Operating Procedure (SOP) Manual, Communications Center SOP, the Pueblo Police Department Manual, independent judgment, or instructions from the Dispatch Manager or other public safety personnel

IMPORTANT FUNCTIONS:

• May perform the duties of similar classifications of an equal or lower pay grade

• May perform other duties as assigned

Physical Requirements:

Below are the physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation.

• Ability to lift, carry, push and/or pull objects weighing up to 25 lbs.

• Hear and distinguish between multiple levels of sounds and tones

• Speak clearly with good diction

• Ability to effectively operate radio, telephone, and computer equipment

• Ability to sit for long periods of time

• Clear vision and the ability to distinguish between various colors

KNOWLEDGE, SKILLS & ABILITIES:

Requires the knowledge, skill, and ability to successfully perform the essential duties of the Emergency Services Dispatcher classification.

Must have the knowledge of:

• Police and Fire Department rules, regulations, procedures, and other applicable governmental laws and ordinances

• Department policies, practices, techniques, and methods required to perform the essential functions

• Policies and procedures for agencies involved with mutual aid

• Locations of City streets, buildings, emergency equipment and emergency personnel

• Applicable collective bargaining agreements, personnel practices, and the goals and objectives of the Communications Section, the Police and Fire Departments and the City of Pueblo

• Computer access methods and procedures

Must have the skills and ability to:

• Communicate clearly and concisely, both orally and in writing

• Type at a speed necessary for successful job performance

• Mentor, coach, train, and evaluate Communications Center personnel

• Establish and strengthen coaching skills that will foster mentoring relationships and encourage teamwork within the Communications Center

• Apply the theory of adult learning

• Utilize computer desktop applications to produce training manuals, handbooks, brochures, and visual aids

• Present a wide variety of training to diverse groups

• Effectively establish and maintain a file and records management system

• Receive, understand, and interpret emergency telephone calls and respond appropriately

• Exercise continuous independent judgment in complicated emergency situations

• Operate radio or telecommunications receiving and transmitting equipment

• Recognize, address, and resolve conflict in a positive and effective manner

• Establish and maintain effective and professional workplace behaviors

• Maintain emotional stability and a high degree of integrity

• Provide superior customer service

• Provide and receive accurate information from a wide-variety of people, either by telephone, e-mail, fax, or in person

• Communicate effectively and work successfully with superiors, other agencies, City personnel, the general public, and others contacted in the course of work

• Perform all the job duties in a safe manner

MINIMUM QUALIFICATIONS:

In addition to the knowledge, skills and abilities listed above, the position requires the following at time of application:

• A high school diploma, GED or higher education

• At least two (2) years of satisfactory experience in public safety dispatching

• At least one (1) year of satisfactory experience as a Trainer in a public safety dispatch center

• A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment

• License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification

• During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license

• Emergency Medical Dispatch (EMD) certification through the International Academies of Emergency Dispatch (IAED) is preferred

• International Academies of Emergency Dispatch (IAED) Quality Improvement Certification (ED-Q) is preferred

Illegal drug usage, as described below, at the time of application may be cause for disqualification:

• Any use of marijuana within 1 year prior to the date of application;

And/Or;

• Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application.

SPECIAL REQUIREMENTS:

New City of Pueblo Police Department employees must be willing to submit to and pass the following requirements:

• Comprehensive background investigation

• Polygraph

• Psychological examination

• Drug screening

• Physical examination

• Attendance of a 2-hour orientation in the City of Pueblo Communications Center

• CritiCall 911 Public Safety Dispatcher Pre-Employment Test (must pass both the Overall Non-Data Entry and Overall Data Entry (2827keystrokes-per-hour KPH) sections of the exam).

SPECIAL CONDITIONS OF EMPLOYMENT:

Individual will be exposed to highly stressful emergency situations where injury or death may occur as a result of an error. May be required to work for extended periods of time with little mobility.

Individual may work shifts in accordance with the PAGE Collective Bargaining Agreement. Weekend and holiday work may be required to accomplish necessary training and testing in a 24/7/365 work environment.

The selected individual must achieve Emergency Medical Dispatch (EMD) certification through the International Academies of Emergency Dispatch (IAED) within six months of employment.

The selected individual must achieve International Academies of Emergency Dispatch (IAED) Quality Improvement Certification (ED-Q) within a reasonable time frame as determined by the Dispatch Manager.

The selected individual must be able to obtain an Operator Security Number (OSN) through the Colorado Bureau of Investigation (CBI) within the first three months of employment.

All required licenses and certifications listed above must be maintained throughout the term of employment. Failure to obtain or maintain the required licenses and certifications, in addition to the required knowledge, skills and abilities listed for this position may result in demotion or termination.

Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be required, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.

BENEFITS:

The City of Pueblo offers a very rich benefits packet! Click on the “Benefits” hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.

CIVIL SERVICE EXAM: July 9, 2024

Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.

BENEFITS PACKAGE FOR FULL-TIME CLASSIFIED EMPLOYEES

The City of Pueblo offers a comprehensive benefits package for full-time classified positions, delivering quality and value to meet the diverse needs of our workforce. From paid holidays and personal holidays to accruing vacation time, City employment lets you plan for your future, stay healthy and maintain a quality work/life balance for you and your family.

As a PERA member, you contribute a percentage of every paycheck to PERA in exchange for a lifetime defined benefit, or pension. (https://www.copera.org/colorado-pera)

Comprehensive and affordable benefit plans for medical, dental, vision, life insurance and a variety of other optional products (https://www.pueblo.us/259/Employee-Benefits) to meet your health and wellness needs.

The City offers opportunities for professional growth with annual salary increases (https://www.pueblo.us/973/Employee-Salaries-Staffing) and potential promotional opportunities and lateral movement within the City. Many employees also enjoy benefits such as step-up pay, overtime, bilingual pay, longevity pay, and more (https://www.pueblo.us/273/Policies-Procedures) . The Employee Assistance Program (EAP) provides important employee support services.

Paid leave and time off are provided for vacation, sick, holidays (10), (https://www.pueblo.us/1360/Holidays) personal days (2), FMLA, funeral and injury leave.

01

This position requires a valid driver's license. Do you meet this requirement? (Note: Your application will not be accepted if a copy of this document is not attached)

• Yes

• No

  02

  Indicate your highest level of completed education. Your application will be rejected if a copy of your highest level of completed education is not attached (i.e. transcripts/diploma showing you graduated from high school or were awarded a(n) associate's, bachelor's, master's, or doctorate degree). Please note that you may redact information that identifies your dates of attendance or graduation.

• Less than a high school diploma or equivalent

• High school diploma or equivalent

• No Degree - Less than 30 semester hours of college course work

• No Degree - 30 - 59 semester hours of college course work

• No Degree - At least 60 semester (90 Quarter)hours of college course work

• No Degree - An Occupational Certificate equivalent to an Associates' Degree (at least 60 semester hours)

• Associate's Degree

• Bachelor's Degree

• Some graduate level education - No graduate degree

• Master's Degree

• Doctoral Degree

  03

  This position requires at least two (2) years of satisfactory experience in public safety dispatching. Indicate your level of qualifying experience.

• I have no experience

• 6 Months

• 1 Year

• 2 Years

• 3 Years

• 4 Years

• 5 Years

• 6 Years

• 7 Years

• 8 Years

• 9 Years

• 10 or More Years

  04

  Please explain your years of satisfactory experience in public safety dispatching.

  05

  This position requires at least one (1) year of satisfactory experience as a Trainer in a public safety dispatch center. Indicate your level of qualifying experience.

• I have no experience

• 6 Months

• 1 Year

• 2 Years

• 3 Years

• 4 Years

• 5 Years

• 6 Years

• 7 Years

• 8 Years

• 9 Years

• 10 or More Years

  06

  Please explain your qualifying experience as a Trainer in a public safety dispatch center.

  07

  ATTACHMENTS REQUIRED: Your application packet will be considered incomplete and will be rejected if you do not include the appropriate attachments. In particular, it is required that you submit copies of the following items: 1. Valid driver's license. We must verify your identity, Pueblo Municipal Code (sec. 6-4-6) requires that you meet the minimum age requirement for this classified position, and this position requires that you have a valid driver's license. 2. Diploma/degree or transcripts (indicating an awarded high school diploma or degree) showing your HIGHEST level of COMPLETED formal education. The submitted copy must have been issued by the educational institution and display: - the institution's name/logo - your name - confirmation that a diploma or degree was awarded 3. A Service 2 or Member 4 copy of your DD214 if you wish to claim veteran preference. If you wish to claim veteran preference due to a service-connected disability, please submit a letter from the Veteran's Administration, dated within one year, indicating your veteran disability status 4. One and the Same Certification if there are any variations in your name in any of the submitted documents. (https://www.pueblo.us/DocumentCenter/View/33509/One-and-the-Same-Certification-2022) 5. Any certificate or professional license/registration required by the job description Please return to the Attachments section at this time and include any missing items. This is a good time to review your entire application and ensure you: - accounted for your last 10 years of employment history (20 yrs if applying to be a Police Patrol Officer), including times when you were not working. - provided a reason for leaving every employer, specifically state if you resigned or were laid-off, terminated, resigned in lieu of termination, etc. - answered all Agency-Wide questions. NOTES: - Missing or vague information could cause your application to be rejected. - You may redact information that identifies your dates of attendance at or graduation from an educational institution. Have you revisited your application and attached all required documents?

• Yes

• No

  Required Question

Agency

City of Pueblo

Address

301 West B Street Pueblo, Colorado, 81003

Phone

719-553-2635

Website

http://www.pueblo.us/jobs