Job Title: Director of Case Management

Job Summary: The Director of Case Management assists the Regional/Market Director with the overall development of the case management program and implements at the local level. This includes oversight of all case management staff, development and implementation of case management policies and procedures, and coordination of care with other healthcare providers and community resources. The Director of Case Management also plays a key role in ensuring that the case management program is meeting its goals and objectives, and that it is compliant with all applicable regulations. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Experience:

• Minimum of five (5) years’ experience in Clinical Nursing required.

• Minimum of five (5) years’ experience in case management, preferably in a hospital setting.

• Minimum of three (3) years’ experience in a supervisory capacity or higher required.

• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.

• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

Licensure/Certifications:

• Current professional RN license issued and/or recognized by the state Board of Nursing for the State of employment.

• Basic Life Support (BLS) from American Heart Association (AHA) required.

• Certified Case Manager (CCM) or Accredited Case Manager (ACM) credential, preferred.

Education:

• Minimum bachelor's degree in healthcare related field, BSN preferred.

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