Internal Title: CRM Manager Job Description:

• Work closely with business partners to develop digital programs that best meet the needs.

• Manage day-to-day content, developing and executing new strategic initiatives and site features, coordinating all creative deliverables and site approvals

  Qualifications:

• 5-7 years experience in building CRM plans and executing from start to finish, with clear results

• Experience with ESP (Exact Target)

• Strong project management skills

• Demonstrates strong digital vision and customer-centric focus to communications

• Willingness to learn new technologies and platforms

• Strong analytical skills with the ability to provide optimization recommendations working with structured and unstructured data

• Experience with Google Analytics

• Strong understanding of the web development lifecycle

• Excellent organization skills with avid attention to detail and follow through.

• Strong written, verbal and interpersonal communication, negotiation skills

• Proven ability in successfully running multiple projects

• Management of budget for vendors and projects

• Customer Service Orientation and creativity in problem solving

• Manage risks anticipate bottlenecks, manage project prioritization and balance the business needs versus technical considerations to deliver business results.

• Ability to self-motivate, work independently, and as part of a team

• Proven ability to develop smart personalized content to drive customer interaction

• Bachelors degree required, Advanced PC skills (MS Word, Microsoft Outlook Calendar & E-Mail, Excel, Power Point).