Desktop Support Engineer - (267)

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Job Title

Desktop Support Engineer

Education

High School

Job Type

Full-time

Job Classification

Salaried

Salary Grade

Location

Washington, DC US (Primary)

Travel

Job Description

The Desktop Support Engineer provides technical support for desktops and laptops, including account administration, MS Exchange support, PKI assistance, device imaging and deskside support.

Responsibilities

• Provide Deskside Support

• Provide daily technical support for desktops and laptops

• Create ServiceNow tickets for all customer requests for service and/or assistance.

• Provide Move, Add and Change (MAC) Support

• Image and re-image devices

Qualifications

• Experience Providing On-Site Desktop Support

• Experience working with Customers

• Experience using ServiceNow

• Past experience on Department of Veterans Affairs projects is a plus