Job Title: Doctor’s Assistant Team Lead

Direct Supervisor: Hospital Manager

Direct Reports: Doctor’s Assistant team

Job Status: Non- Exempt

Summary:

this position is primarily responsible for managing a team; maintaining services and operational standards; supervising, coaching, counseling and training staff on protocols; ensuring adequate staffing and providing superior patient service by performing the following duties:

General Requirements

• Must comply with all company policies listed in the Employee Handbook

• Adhere to the Controlled Substance Policy and maintain accurate records

• Conduct themselves professionally at all times while on campus

• Communicate with co-workers and clients respectfully

• Holds themselves to the highest performance standard and leads their team by example

• Remain calm and professional in stressful situations.

• Friendly, courteous, service-oriented, flexible and enjoys working with a variety of staff.

• Detail-oriented and works effectively under pressure while meeting all applicable deadlines.

• Must be able to work independently and productively with minimum supervision; able to manage multiple projects.

• Recognize problems, identify possible causes and resolve routine problems.

• Able to work a flexible schedule to include weekends and holidays.

Employee Management

• Training, education, developing of staff

• Monitor employee competence and effectiveness

• Addresses employee issues and maintains appropriate documentation

• Works with Hospital Manager to delivery any disciplinary action, performance improvement plans

• Maintains a fair, consistent set of standards as they apply to work force.

• Track employee attendance by updating an employee attendance spreadsheet

• Receives notifications from staff when they are unable to work and coordinates with to cover any open shift

• Works with team to create team schedule

• Maintains staff vacations requests

• Reviews timesheets, meal break premiums, overtimes to assure department is staying in line for payroll budget

• Uses positive reinforcement to motivate team

• Maintains presence on the floor and delegates tasks to team members to ensure smooth work flow

• Works with the management team to develop and train work force, build relationships, and utilize skills of workforce most appropriately.

• Develops, participates and oversees department’s performance standards, goals, and priorities

Client Management

• Address client concerns professionally, notifying upper management when their attention is required.

• Assists with managing the daily schedule and workflow to ensure clients and patients are seen in a timely manner

• CareClub Champion (ensure careclub is utilized appropriately, stay up to date with changes to plans and how to utilize the services to maximize benefits to patients)

• Assists with training staff in all client initiatives

Meetings

• Attends monthly hospital management meetings

• Attends bi-monthly ER doctor and GP doctor meetings

• Attends both offsite and remote regional meetings

• Assists is scheduling regular Doctor’s assistant department meetings

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk.

The employee must occasionally lift and/or move up 20 pounds.

Employees are expected to act in the best interest of the hospital, even if doing so requires actions or responsibilities not specifically listed in the job description.

The job description is subject to addition, subtraction, or revision by management as needed.

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.

• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

• We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

The pay range for a Department Coordinator Lead position is between $26 and $32 per hour depending on experience and skill level.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com