Delivery Manager, Offshore Teams for Aon Business Services

This is a hybrid role with the flexibility to work both virtually and from an office in Hammonton, NJ, or Lake Mary, FL. We may consider a Virtual (work from home) role within the eastern United States for a strong applicant.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a key member of Aon Business Services, the Delivery Manager, Offshore Teams is part of a team that delivers expanded operational capabilities to the Consumer Solutions team. Engaged in a mix of project management, leadership, and deep process knowledge, this role collaborates closely with leaders on the Consumer Solutions team to enhance operational capacity leveraging offshore teams. You will provide full lifecycle oversight from process onboarding to production target oversight, and adherence to service level agreements. This role includes indirect/helix management and coordinating with internal departments to meet organizational goals. This role may also support other projects throughout the year.

• Interface with internal teams as subject matter expert on offshore team capabilities

• Be a connector across the organization, developing strong working relationships with internal partners

• Work with internal partners to identify offshore growth opportunities

• Ensure all process transition tollgates are met on schedule

• Develop, implement, and monitor performance metrics and KPIs

• Quickly resolve production and/or quality concerns

• Work with offshore team to identify future capacity needs

• Address performance issues with offshore team, and work to resolution.

• Identify and mitigate risk where possible, and escalate where necessary

• Assembles documentation and other reporting information

• Other responsibilities as assigned

  How this opportunity is different

  A competitive total rewards package and tremendous potential with a growing worldwide organization. The opportunity to champion a culture of efficiency, growth, and operational readiness, engage in collaborative projects, and build partnerships across the enterprise to help Consumer Benefit Solutions enable their clients and their employees make better benefit decisions.

  Skills and experience that will lead to success

• Excellent verbal, written, and listening skills

• Proven ability to manage multiple simultaneous workstreams

• Proven project management experience

• Proven ability to work independently and as part of a team

• Advanced working knowledge of Microsoft Office, including PowerPoint and Excel

• Prior management experience (Preferred)

• Understanding of voluntary benefits (Preferred)

  Education:

• Bachelor’s degree or equivalent years of industry experience

  Pay Transparency:

  The salary range for this position (intended for U.S. applicants) is $55,000 – $74,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

  This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

  How we support our colleagues

  Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

  #LI-DD1 #LI-HYBRID

  2538675

  Delivery Manager, Offshore Teams for Aon Business Services

  This is a hybrid role with the flexibility to work both virtually and from an office in Hammonton, NJ, or Lake Mary, FL. We may consider a Virtual (work from home) role within the eastern United States for a strong applicant.

  Aon is in the business of better decisions

  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  What the day will look like

  As a key member of Aon Business Services, the Delivery Manager, Offshore Teams is part of a team that delivers expanded operational capabilities to the Consumer Solutions team. Engaged in a mix of project management, leadership, and deep process knowledge, this role collaborates closely with leaders on the Consumer Solutions team to enhance operational capacity leveraging offshore teams. You will provide full lifecycle oversight from process onboarding to production target oversight, and adherence to service level agreements. This role includes indirect/helix management and coordinating with internal departments to meet organizational goals. This role may also support other projects throughout the year.

• Interface with internal teams as subject matter expert on offshore team capabilities

• Be a connector across the organization, developing strong working relationships with internal partners

• Work with internal partners to identify offshore growth opportunities

• Ensure all process transition tollgates are met on schedule

• Develop, implement, and monitor performance metrics and KPIs

• Quickly resolve production and/or quality concerns

• Work with offshore team to identify future capacity needs

• Address performance issues with offshore team, and work to resolution.

• Identify and mitigate risk where possible, and escalate where necessary

• Assembles documentation and other reporting information

• Other responsibilities as assigned

  How this opportunity is different

  A competitive total rewards package and tremendous potential with a growing worldwide organization. The opportunity to champion a culture of efficiency, growth, and operational readiness, engage in collaborative projects, and build partnerships across the enterprise to help Consumer Benefit Solutions enable their clients and their employees make better benefit decisions.

  Skills and experience that will lead to success

• Excellent verbal, written, and listening skills

• Proven ability to manage multiple simultaneous workstreams

• Proven project management experience

• Proven ability to work independently and as part of a team

• Advanced working knowledge of Microsoft Office, including PowerPoint and Excel

• Prior management experience (Preferred)

• Understanding of voluntary benefits (Preferred)

  Education:

• Bachelor’s degree or equivalent years of industry experience

  Pay Transparency:

  The salary range for this position (intended for U.S. applicants) is $55,000 – $74,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

  This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

  How we support our colleagues

  Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

  #LI-DD1 #LI-HYBRID