Job Description: As a Cloud Ops (Azure + Windows), you will be responsible for managing and maintaining Azure cloud infrastructure. This role requires a high level of expertise in Azure services, cloud management, and Windows OS support/administration, collaboration with Networking, AD, Cyber, Terraform, ServiceNow, and Automation teams. Key Responsibilities:

• Deploy, configure, and manage Azure resources such as virtual machines, virtual networks, storage, and Azure data services.

• Monitor and optimize Azure infrastructure for performance, cost efficiency, and security.

• Monitor health of the cloud resources and perform daily/weekly health-check.

• Monitor ServiceNow support queue for all incidents and Service Requests. Respond and resolve incidents & Service Requests based on the response SLA, resolution SLA defined.

• Application deployment as per SOP.

• Ensure that Azure resources and services are compliant with industry standards and company policies.

• Implement and maintain security best practices for Azure, including identity and access management, firewall rules, and encryption.

• Access management using Azure Lighthouse and manage Lighthouse scripts/templates.

• Maintain all Service Catalog items used for cloud operations. Work with ServiceNow support team to implement new Catalog items or keep the Catalog Items up to date.

• Collaborate with Terraform, ServiceNow and Automation teams in developing automation scripts and tools to streamline Azure resource provisioning and management.

• Maintain accurate tags on each resource on cloud platform.

• Maintain Server hardening checklist and ensure all resources are hardened as per the standard.

• Create computer objects, Local Admin groups, Linux groups, Windows groups in Quest ARS tool to allow default access to support team.

• Perform capacity planning and ensure resource scalability as required.

• Partner with Cyber team to remediate vulnerabilities and patch the environment.

• Manage Active Directory in cloud environment. Manage Domain controllers.

• Collaborate with Level 1 and Level 3 support teams to provide timely resolutions.

• Support and maintain Windows Server OS, Active Directory.

• Install, configure and troubleshoot Domain Controllers.

• Evaluate and perform installation of patches, hot fixes and server upgrades.

• Support and maintain Citrix Xen Desktop/XenApp environments including Delivery controller, Storefront, Director and NetScaler.

• Perform patch/major upgrades to maintain Citrix platform up to date.

• Maintain and report server inventory. Work with ServiceNow CMDB team to ensure all cloud resources are available and up to date in ServiceNow.

• Setup alerts on certificates used within the platform.

• Analyze vulnerabilities reported by Cyber tools. Plan and track remediation actions on the vulnerabilities based on priorities.

• Participate in Project standup meetings related to Migration, DR Configuration etc.

• Create and update documentation for Azure infrastructure and best practices.

• Drive FinOps initiatives to save money on cloud infrastructure including IaaS and PaaS resources.

• Manage and support MOVEit File Transfer Platform, Citrix Platform, Remote Desktop Services.

• Maintain knowledge articles and standards operating procedures related to cloud operations in ServiceNow.

• Work with the Software Asset Management team to ensure tracking all software licenses used on cloud platform.

• Provide 24 x 7 services for Cloud Operations to support the global organization.

  Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience)

• Microsoft Azure certifications such as AZ-900, AZ-104 are a plus.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and teamwork abilities.