Client Success Manager

Empowering Our Clients

Billhighway puts powerful solutions in the hands of hundreds of thousands of users of Billhighway (http://www.billhighway.com) , Chapter Spot (http://www.chapterspot.com) , greekbill (http://www.greekbill.com) , and Impexium (http://www.impexium.com) software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:

• Focus on personal and career development.

• Competitive salary, benefits, and other forms of compensation.

• Fresh approaches to using familiar skill sets and areas of expertise.

• Caring, capable leaders.

• Thriving culture powered by hybrid and remote team members.

• Our vision: Provide powerful solutions that help our non-profit clients improve the world.

• Our core values: Initiative, Collaboration, Reliability and Stewardship.

  This role: A day and week in the life…

• Manage a portfolio of complex fraternal clients throughout their lifecycle including onboarding, configuration optimization, training and proactively develop and implement strategies to drive client adoption, retention and expansion.

• Conduct regular business reviews and health checks across multiple stakeholder levels (i.e., C-Suite, VP, Director) to drive satisfaction and desired business outcomes.

• Develop success plans that outline client critical success factors, metrics for success, potential issues, and detailed recommendations.

• Handle client inquiries with minimal guidance, complex client calls while maintaining positive client feedback, and mentoring new CSM’s on success.

• Be a subject matter expert of our suite of solutions to Identify, nurture, and upsell opportunities to our clients evolving needs.

  This role: You will be successful in this role if you…

• Earned a bachelor’s degree in business, information systems, or related field.

• Worked a minimum of 3 years in a client success management role managing a dedicated book of business, ideally in a B2B SaaS or technology company. Fraternal experience is a plus.

• Project management experience preferred. Ideally working with Mid-market accounts.

• Have a minimum 2+ years of Salesforce experience configuring the platform utilizing best practices. (Salesforce certification preferred but not required).

• Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point.

• Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution.

  Eligible candidates reside in one of these states: FL, ID, IL, IN, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.

   

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