Job Requirement:

• This is a hourly position - not eligible to provide US work visa.

• Must be able to work in Guam, USA without restriction - US Citizens, US Permanent Residents, Resindents of Federate States of Micronesia.

• Minimum One (1) year experience in a sales/catering office or related field

• Type at least 50 wpm; proficient PC computer skills with MS Office.

What’s the job?

As a Catering & Event Coordinator, you’ll support Sales & Marketing Team to manage and coordinate social events and group activities booked through the sales department. it is a mix of Reactive Sales administrator + Proactive in terms of Event.

Your-day-to-day

People

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.

• Work with sales team to service and solicit new business.

• Up-sell client events and manage function space and room block inventory as assigned.

• Assist in the implementation of the hotel’s catering and conference strategy

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.

• answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

Financial

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.

• Regularly follow-up with clients and maintain accurate and updated information.

• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases,

• and complete departmental monthly reports.

• Conduct relative sales calls to target segment as per the sales plan set up by the Director of Commercial.

• Prepare relative reports as required by the Director of Commercial.

Guest Experience

• Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.

• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.

• Promote team work and quality service through daily communication and coordination with other departments.

• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

• May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally.

• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.

• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.

• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.

• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.

• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.

• Maintain client files and update information daily in accordance with established departmental policies and procedures.

What we need from you

Education - High School diploma or equivalent. Some College preferred.

Service years - One (1) year experience in a sales/catering office or related field.

Knowledge and skills

• Frequently standing up and moving around the facility

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds

• Communicating with customers, employees, and third parties

• Use a keyboard to generate correspondence, reports, etc.

• Handling objects, products and computer equipment

Language

1. Fluent in English (speaking, listening, reading and writing)

2. Able to speak, read and write Korean a plus

Preferred (if required)

• Communication skills are utilized a significant amount of time when interacting with clients and guests.

• Reading and writing abilities are utilized often.

• Basic math skills are used frequently.

• May be required to work nights, weekends, and/or holidays.

• Communicating with staff and management

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.