Care Management Specialist II -Part-Time – Extra Help (Open)

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Care Management Specialist II -Part-Time – Extra Help (Open)

Salary

$6,564.13 - $8,205.60 Monthly

Location

County of San Mateo, CA

Job Type

Extra Help

Job Number

POSTING ONLY (G254A)

Department

Public Health Policy and Planning

Division

Health Policy and Planning

Opening Date

09/04/2024

• Description

• Benefits

Description

San Mateo County Health is seeking a well-qualified individual for the position of Care Management Specialist II Part-Time– Extra Help.

The current vacancy is extra help part time in the Public Health, Policy and Planning Division. The position is stationed in South San Francisco but will travel/drive throughout the County to engage and provide case management and care coordination for County clients with complex needs. This extra help position will provide coverage when regular staff are out or unable to cover the caseload; the program provides an intermediate level of care management with caseload of 30 clients.

Duties will include, but are not limited to, the following:

• Conduct outreach to eligible clients using various modalities and apply appropriate techniques to engage client into care.

• Evaluate client condition using a variety of assessment and screening tools, established clinical guidelines, interviews with clients and/or other professionals, and determine the appropriate referral(s), level of care, and recommended case/care management plan.

• Interview clients and their families to obtain medical, behavioral health, socio-economic, , and other case history and administer appropriate assessment instruments to assist in the development and/or implementation of a a person centered care plan.

• Assess, evaluate and document social determinants of health appropriately.

• Ensure appropriate coordination of care to ensure clients continued engagement, recovery and success.

• Gather appropriate enrollment documentation for clients including consents to treatment and releases of information and ensure that the client’s chart is current.

• Maintain case files on clients including assessment summaries, progress notes, court and/or social service documents, treatment authorizations, referrals and related correspondence with clients.

• Gather appropriate consents from clients to use in gathering information from outside agencies/sources.

• Establish relationships with a continuum of providers and other partners in the community for the referral and care of client’s health, behavioral health, social, and related needs.

• Regularly meet with clients to provide information and support regarding their care and recommended services and treatments available and document services provided in the electronic health record.

• Evaluate client needs during each interaction and update care plan as needed.

• Work with members of care team including community agencies as required to assist clients in implementing their care plan goals in the various domains and in coping with challenges.

• Consult with other professionals when clinical expertise is needed in development of care plans.

• Attend case conferences, Multi-Disciplinary Team (MDT) meetings and related meetings to coordinate client care and activities with other divisions of the department, other County departments and community groups and providers.

• Perform related duties as assigned.

Ideal candidate will possess:

• Significant experience providing case management and care coordination services for individuals diagnosed with serious mental illness and/or those experiencing significant medical co-morbidities.

• Extensive experience performing client evaluations to determine the appropriate referral(s).

• Demonstrated experience conducting fieldwork to engage clients in the streets, in homeless encampments, shelters, under freeways and other venues.

• Experience working with clients with co-occurring substance use and mental health disorders.

• Demonstrated ability to administer appropriate assessment instruments to assist in the development of the client's case history and for use in developing treatment recommendations.

• Extensive knowledge and experience Identifying, establishing and utilizing a variety of community resources.

• Demonstrated ability to prepare reports, case summaries, and correspondence as required; maintaining case histories and work records, including required statistics.

• Demonstrated ability to establish and maintain effective working relationships with partner and contract providers.

• Demonstrated skill and understanding of privacy regulations including HIPAA regulations.

• Excellent communication skills, both written and verbal.

Bridges to Wellness Mission Statement

To improve the quality of life for vulnerable populations by providing exceptional, person-centered and recovery-oriented services.

The Bridges to Wellness program, within the Public Health, Policy & Planning Division of San Mateo County Health, provides case/care management for vulnerable county residents. The program supports persons with complex needs including those managing chronic medical conditions, substance use disorder, mental health challenges and homelessness. The program provides evidence-based services consistent with person-centered and recovery-oriented practice and values where recovery is defined as “A process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential.”

The program provides care management to individuals referred by the Health Plan for Enhanced Care Management as well as those referred by County Behavioral Health & Recovery Services. The BTW team includes 14 case managers who, while generalists, bring a wide variety of expertise to the program and the populations we serve. The program provides an intermediate level of care management with caseload of 30 individuals.

This is an extra-help, at-will assignment, paid on an hourly basis. Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week. Extra help employees shall not exceed 1,040 hours of work per fiscal year. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Qualifications

Knowledge of:

• Strategies for working effectively with at least one of the following populations: individuals with complex medical conditions, serious mental illness (SMI), Substance Use Disorder (SUD), and individuals experiencing or at risk of homelessness.

• Principles, philosophy, practices, materials, trends and literature related to mental health disorders, substance use disorders, homelessness and those with comorbidities.

• Appropriate methods and use of assessment tools to evaluate and assess high-risk clients and treatment needed.

• Basic care coordination, and case management processes.

• Where applicable, various treatment or care models including medication assisted treatments, and the use of medications to treat disorders, CBT approaches, relapse prevention and harm reduction, motivational interviewing, health education and recovery oriented approaches.

• Prevention methods and treatment procedures related to substance use disorders, mental and emotional health, homelessness and chronic disease..

• Techniques and dynamics of individual supportive counseling including effective listening and reflection skills.

• Techniques and dynamics of assessment and engagement.

• Standardized clinical assessment instruments, practices and procedures.

• Departmental policies including informing clients of consent to services, notice of privacy practices, and the right to file a grievance procedure.

• Social and psychological needs, problems, behavior patterns and treatment.

• A wide variety of community and governmental services and resources and how to refer to relevant resources.

• Methods and techniques of interviewing, problem solving and motivational interviewing.

• Care coordination, care management and or case management processes.

• Mandated reporting requirements;

• Federal and State confidentiality and privacy regulations including 42 CFR part 2, HIPAA, as well as other privacy regulations.

Skill/Ability to:

• Assess client’s immediate needs and ensure client’s receipt of needed services.

• Interview clients and other professionals to gather information, secure pertinent social and personal data and meet documentation requirements.

• Evaluate information received and make appropriate treatment recommendations and/or referrals.

• Perform effectively in stressful, emotional, and confrontational situations, providing crisis intervention as needed

• Recognize factors causing reaction or changes in clients’ condition or behavior.

• Obtain, maintain, and present accurate client data and high quality clinical and social determinants of health case documentation.

• Apply tools and strategies that foster a person-centered and recovery-oriented approach to care.

• Communicate clearly and effectively both orally and in writing.

• Collaborate with community agencies and a variety of social services and rehabilitative resources to plan and coordinate services to clients;

• Identify, establish, and utilize a variety of community resources to support clients with complex needs.

• Display effective use of interviewing, counseling, and problem-solving skills.

• Establish and maintain effective working relationships with partners and contract providers to coordinate care including the criminal justice system, behavioral health, homelessness services and medical providers to help individuals access needed services to support wellness and recovery.

• Establish and maintain effective working relationships with clients and their families, professionals and para-professionals and support staff in the department, outside agencies and the public.

• Work effectively with individuals with multiple challenges including complex medical conditions, mental health challenges, alcohol and other drug use disorders, , and homelessness.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Care Management Specialist II: Two years of experience in care management or case management including assessing and evaluating clients using standard instruments and/or guidelines, and working with clients in a social service or health service program serving those with complex needs.

Application/Examination

If you are interested in being considered for this extra help position the following items must be submitted via e-mail:

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)

• Resume

Supplemental Questions:

• Describe your experience providing case management for persons with complex needs including those with challenges related to medical, mental health and substance use issues, as well as with those experiencing homelessness. Include your job titles, duties performed, and years of full-time experience.

• Describe your fieldwork experience with clients, including those experiencing homelessness. Where have you provided services and what types of services have you provided in the community. Please describe the risks and benefits of your fieldwork experience. Include your job titles, duties performed, and years of full-time experience.

• Provide a specific example of a challenging situation you had with a client. Include your job role, what made the situation challenging and the actions you took to resolve the situation.

Please include the words "Care Management Specialist II Part-Time – Extra Help Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:

Christina Genetti, Health Services Manager I

cgenetti@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This recruitment is open on a continuous basis and selections may be made at any time within the process.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Please visit www.smcgov.org/media/100151/download?inline= for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

Agency

County of San Mateo

Address

County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663

Phone

(650) 363-4343

Website

https://jobs.smcgov.org

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