Position Description

The Billing & Customer Specialist's key responsibilities will be to coordinate and execute the monthly license fee billing process, support customer support and consumable invoicing. This role will have customer interactions providing billing information, taking orders, answering questions, and troubleshoot and resolve any customer billing.

• Understand and administer the end to end process around license fee billing.

• Support our dealer network through the order process end to end from order placement to invoicing.

• Support other invoicing duties including billing for consumables, invoice submission through customer portals, management of dues for Comfort Institute access, and management of lease filings.

• Reconciliation of accounts relating to equipment financing and prepaid license fees.

• Resolve billing inquiries with customers (running and reviewing detail reports of customer activity) and coordinate with the business team as needed.

• Other duties as assigned to achieve team and company objectives.

• Associate degree preferred or equivalent work experience.

• Detail-oriented

• Self-directed

• Demonstrated problem-solving skills

• Knowledge of Microsoft Office is required (Moderate/Advanced Excel)

• Ability to multi-task.

• Understanding of SOPs and PWIs

• Demonstrated Customer Service skills (both through phone and written communication

Required Experience/Skills

About Aeroseal, LLC

Aeroseal, LLC was established to promote Aeroseal Duct Sealing and develop a network of providers to offer the service to residential and commercial customers. Aeroseal Duct Sealing is a patented breakthrough technology for the HVAC market that tackles ductwork leaks from the inside out. The Aeroseal process puts escaping air under pressure and causes polymer particles to stick first to the edges of a leak, then to each other until the leak is closed.

The Aeroseal process won the "Best of What's New" award from Popular Science magazine, and the "Energy 100" award from the U.S. Department of Energy (DOE). The DOE also rated the Aeroseal duct sealing process as one of the 23 most beneficial technologies available to American consumers that has come out since the agency was created.

Aeroseal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.