See yourself at Twilio

Join the team as Twilio’s next AV & Events Engineer.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide (https://customers.twilio.com/) build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion (https://www.twilio.com/company/diversity) wherever we do business.

About the job

This position is needed to to support Twilions globally with their AV and Events needs in our remote first hybrid work environment. As an AV and Events Engineer, you will be responsible for managing audiovisual (AV) technology, providing support for office AV needs, remote event support, and executive support for industry conferences. You will stay up-to-date with the latest AV technology trends, possess strong technical skills, and demonstrate a passion for delivering high-quality AV experiences. Your expertise in AV technologies, event support, and executive assistance will contribute to the success of our organization.

Responsibilities

In this role, you’ll:

• Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues.

• Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment, including audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals.

• Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration.

• Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, ensuring optimal audio and video quality.

• Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.

• Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions that enhance AV capabilities and user experiences.

• Research and evaluate new AV tools, software, and equipment, including bleeding-edge technologies, and make recommendations for adoption based on the organization's requirements.

• Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement of AV assets as needed.

• Collaborate with cross-functional teams, including IT, facilities, and event planning, to coordinate AV requirements and ensure alignment with overall organizational goals.

• Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques.

• Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.

• Collaborate with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring high-quality service delivery.

• Adhere to security and privacy guidelines while handling AV equipment and data, ensuring compliance with relevant regulations and policies.

  Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.

• 3 years experience in AV and Events.

• Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.

• Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.

• Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)

• Experience with setup and operation of live PA systems and video mixing systems.

• Established understanding of troubleshooting basic signal flow for conference rooms

• Flexibility to work outside regular business hours as needed to support events and executive requirements.

• Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)

• Familiarity with event management processes

Desired:

• Familiarity with ServiceNow as a ticketing system

• Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.

• Previous experience in administering virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)

• Previous IT support experience

• Certified Technology Specialist (CTS) certification or similar AV-related certifications.

• Experience in writing support documentation for end-users

  Location

  This role will be based in our Tallinn office.

  Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10-15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.