Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Amended to change vacancies from 36 to 56. Responsibilities WHAT IS THE APPEALS DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Independent Office of Appeals, Collection Appeals The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Reviews incoming cases for statutes, development of the issues, by both the taxpayer and the government, completeness of supporting documents, transcripts, and work papers. Reviews and analyzes information from internal and external sources in order to resolve issues and close cases. Researches case issues to determine and apply the law to the facts presented. Where issues are unclear or where a clear precedent is lacking, determines the appropriate resolution based upon relevant factors including reasonableness, adjudication trend and settlement practices. Analyzes taxpayer responses and initiates further contact with taxpayers to determine appropriate case resolution and provide technical and procedural information to taxpayers and their representatives by correspondence, telephone, virtually and in-person. Contacts taxpayers and their representatives to clarify facts and issues, and resolve problems. Confers with taxpayers and their representatives to explain procedures, law, and regulations, discuss options and administratively resolve the full range of collection issues. Conducts Appeals face-to-face, virtual or telephone conferences for the resolution of tax cases with taxpayers which have the most complex technical collection issues. Resolves a variety of collection issues which are within Appeals' jurisdiction. Requirements Conditions of Employment STANDARD POSITION DESCRIPTIONS (SPD): PD97915 Visit the IRS SPD Library to access the position descriptions. Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on. Obtain and use a Government-issued charge card for business-related travel. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. This is a Bargaining unit position. Tour of Duty: Monday - Friday; 8:00am - 4:30pm Alternative work schedule, staggered work hours or telework may be available. Relocation expenses - No If the position(s) are no longer needed prior to the closing date, this announcement may be closed early. This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 12/22/2023, 3/22/24, 6/24/24, 9/23/24. This announcement may be amended to include additional cut-off dates within the 12 month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 12/09/2024. Qualifications SPECIALIZED EXPERIENCE: GS-12 You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience with Appeals policies, procedures and practices relevant to the Appeals collection work in order to work cases and resolve issues. Experience with the tax laws and administrative procedures relating to liens and levies to ensure full taxpayer compliance and counsel taxpayers on alternatives; Experience using various collection procedures such as Offer in Compromise and installment agreement to advise and discuss collection alternatives with taxpayers. Experience with Internal Revenue Code, IRM, court decisions, and other tax publications related to assigned areas in order to research cases, apply relevant tax law to issues that are unclear or where a clear precedent is lacking, and determine the appropriate resolution for collection issues; Experience applying knowledge of basic accounting and financial analysis techniques to analyze financial information (e.g., analyzing taxpayer transcripts, case files, financial books and records and other information to determine collectability for case resolution). Experience using available on-line systems, research materials and technology to research taxpayer information and resolve taxpayer inquires. In addition, you must have experience in communications and interpersonal relationships to work effectively and professional with taxpayers and their representatives in resolving collection issues. Examples include: Contacting taxpayers and their representatives to provide tax assistance and determine appropriate case settlement/resolution. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. For more information on qualifications please refer to OPM's Qualifications Standards. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions. Additional Information 14 Vacancies at the following locations: East Hartford, CT (CT3323) 333 East River Drive New Haven, CT (CT0061) 150 Court St Andover, MA (MA0137) 310 Lowell Street Boston, MA (MA0153) 10 Causeway Portsmouth, NH (NH6185) 75 Portsmouth Blvd Buffalo, NY (NY7340) 130 Elmwood Avenue Holtsville, NY (NY7184) 5000 Corporate Drive New York, NY (NY0350) 290 Bwy - Foley Square Syracuse, NY (NY7357) 300 South State St Westbury, NY (NY6412) 1600 Stewart Avenue Newark, NJ (NJ4555) 1 Newark Center Philadelphia, PA (PA0277) 600 Arch Street Pittsburgh, PA (PA0233) 1000 Liberty Avenue South Portland, ME (ME4276) 440 Western Avenue Bridgeport, WV (WV0318) 16 Sterling Drive 14 Vacancies at the following locations: Birmingham, AL (AL1213) 417 20th Street North Jacksonville, FL (FL0067) 400 West Bay Street Miami, FL (FL0061) 51 SW First Avenue Plantation, FL (FL2533) 1000 South Pine Island Road Tampa, FL (FL2971) 2203 N Lois Avenue Atlanta, GA (GA0087) 401 W Peachtree St Florence, KY (KY3016) 7125 Industrial Rd New Orleans, LA (LA0034) 600 S. Maestri Place Jackson, MS (MS0083) 100 W Capitol Charlotte, NC (NC2598) 10715 David Taylor Drive Greensboro, NC (NC2668) 4905 Kroger Blvd Philadelphia, PA (PA0277) 600 Arch Street Columbia, SC (SC0068) 1835 Assembly Street Memphis, TN (TN0005) 5333 Getwell Road 14 Vacancies at the following locations: Denver, CO (CO1656) 600 17th Street Chicago, IL (IL0236) 230 S. Dearborn Street Peoria, IL (IL2551) 2415 W Cornerstone Ct Indianapolis, IN (IN0133) 575 N Pennsylvania Des Moines, IA (IA0112) 210 Walnut Street Louisville, KY (KY0086) 600 Dr. Martin L. King Pl. Baltimore, MD (MD0055) 31 Hopkins Plaza Detroit, MI (MI0800) 985 Michigan Avenue Grand Rapids, MI (MI2210) 3251 N Evergreen Dr NE St. Paul, MN (MN1600) (30 East Seventh Street) Kansas City, MO (MO1840) 2345 Grand St. Louis, MO (MO0106) 1222 Spruce Omaha, NE (NE0051) 1616 Capitol Ave. Cincinnati, OH (OH0189) 550 Main Street Cleveland, OH (OH2028) 1375 E Ninth Street Columbus, OH (OH0208) 200 N High St Oklahoma City, OK (OK1356) 55 North Robinson Knoxville, TN (TN0076) 710 Locust St Nashville, TN (TN0052) 801 Broadway Austin, TX (TX0227) 300 E. Eighth Street Farmers Branch, TX (TX0302) 4050 Alpha Rd San Antonio, TX (TX2982) 8122 Datapoint Drive Richmond, VA (VA0088) 400 North Eighth Street Washington, DC (DC0198) 77 K Street NE Milwaukee, WI (WI1720) 211 West Wisconsin Avenue 14 Vacancies at the following locations: Phoenix, AZ (AZ7748) 4041 N Central Ave Tucson, AZ (AZ0058) 300 W Congress Fresno, CA (CA7803) 700 P Street Laguna Niguel, CA (CA0521) 24000 Avila Road Los Angeles, CA (CA0150) 300 North Los Angeles St Sacramento, CA (CA6139) 4330 Watt Avenue San Bernardino, CA (CA8050) 290 North D Street San Diego, CA (CA6109) 701 B Street San Francisco, CA (CA8207) 100 First Street San Jose, CA (CA6116) 55 South Market Street Honolulu, HI (HI0011) 300 Ala Moana Blvd Honolulu, HI (HI8469) 1003 Bishop St Boise, ID (ID0025) 550 West Fort St 83724 Las Vegas, NV (NV7516) 110 City Parkway Albuquerque, NM (NM1464) 6200 Jefferson St NE Portland, OR (OR0043) 1220 SW 3rd Avenue Salt Lake City, UT (UT1522) 178 South Rio Grande Street Seattle, WA (WA0101) 915 Second Avenue