Title: Airfield Transient Services Specialist Lead

Location: Iraq

Job Number: 15962

About Us:

AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

The Worldwide Aviation Support Services (WASS) program, an AAR business, headquartered in Rockledge, FL, provides global, world-class expeditionary and conventional aviation solutions to the US Department of State Air Wing.

Role Description:

The Airfield Transient Services Specialist Lead is responsible for providing a range of services to transient aircraft and crews visiting the airfield. The Specialist shall marshal all aircraft and operate the Follow-Me vehicle to ensure safe movement and parking of rotary and fixed wing aircraft. This role involves coordinating ground support, ensuring the safety and security of aircraft operations, and providing exceptional customer service to pilots and passengers. The ideal candidate will have strong organizational skills, a customer-focused attitude, and experience in aviation operations. This position manages rotation and work schedules for up to 12 other personnel.

Key Responsibilities:

• Responsible for developing and managing work and rotations schedules.

• Responsible for performance evaluations and disciplinary actions.

• Coordinate parking and ground support for transient aircraft, including marshaling, towing, and parking assistance.

• Ensure proper placement and secure tie-down of aircraft.

• Operate ground support equipment such as tugs, fuel trucks, and air conditioning units as needed.

• Provide high-quality service to visiting pilots and passengers, addressing their needs promptly and professionally.

• Assist with luggage handling, ground transportation arrangements, and other concierge services.

• Maintain a welcoming and accommodating atmosphere in the transient services area.

• Facilitate aircraft refueling, catering, cleaning, and maintenance services as requested.

• Coordinate with maintenance teams to address any aircraft issues or requests.

• Monitor and ensure compliance with safety and environmental regulations during servicing operations.

• Implement and adhere to all safety protocols and procedures to ensure the safety of personnel and aircraft.

• Monitor and enforce airfield security measures, including access control and surveillance.

• Report any safety hazards or security concerns to the Airfield Operations Manager.

• Training on SMS principles, including risk assessment, hazard identification, and safety performance monitoring.

• Familiarity with ICAO Annex 19 Safety Management.

• Maintain accurate records of transient aircraft arrivals, departures, and services provided.

• Process billing and payment for services rendered to transient aircraft.

• Prepare and submit reports on transient services activities to the Airfield Operations Manager.

• Communicate effectively with air traffic control, ground handling teams, and other airport departments.

• Coordinate with external service providers for specialized aircraft services.

• Keep abreast of weather conditions and relay pertinent information to pilots and air traffic control.

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Qualifications:

• 5 years experience operating vehicles on and within an airport area.

• 3 years experience supervising and managing personnel.

• High school diploma or equivalent.

• IATA handling, and storage of dangerous goods training.

• Must maintain eligibility for the duration of the contract.

• Strong understanding of aircraft types, ground support equipment, and airport operations.

• Excellent customer service and communication skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Proficiency in using airport operations software and communication systems.

• Valid driver’s license and the ability to operate ground support equipment.

• Ability to lift heavy objects and perform physically demanding tasks.

• Position requires the ability to obtain/maintain a U.S. security clearance.

• Ability to pass physical screening.

• Passport with 18 months remaining.

Compensation and Benefits:

• Salaried Position.

• Work schedule 48 hours.

• Comprehensive benefits package including medical, dental, and vision coverage.

• 401(k) retirement plan with company match.

• Professional development and career advancement opportunities.

AAR is committed to building a diverse and inclusive workforce. We encourage applications from people of all races, ethnic origins, religions, abilities, sexual orientations, gender identities, or expressions. We are dedicated to the health and safety of our people, our customers, and the communities where we live and work.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

AAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.