Job Description

As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.

• Serve as the primary liaison between Oracle NetSuite and the customer.

• Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.

• Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products.

• Build successful customer relationships.

• Use decision-support tools to answer pressing client questions.

• Collaborate with internal teams on multi-faceted problems.

• Create documentation and keep it up to date.

Advance in their technical, communication and management skills to gain their designation as an Oracle NetSuite SMEs and eventually get inducted as Suite Gurus; something that can currently be exclusively achieved with a high-performance team environment in Oracle NetSuite Support. This advancement opens doors for more opportunities to more than 30+ areas of specializations and career advancement.

Requirements:

• Excellent written and verbal communication skills in English.

• Analytical approach to troubleshooting.

• Experience in Accounting/Finance/Economics/Business Management or relevant field.

• Experience interacting with customers in person or over the phone.

• Experience with Financial Reports, Revenue Management, Taxes and Accounting Periods.

In addition, it is nice to have:

• Bachelor's/College Degree in Accounting/Finance/Business Management or relevant field, 0-2 Years of Experience.

• Relevant Experience with Latin America taxes - Mexico, Colombia - and legal entity controllers.

• Knowledge and/or experience on ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage.

• Industry certification such as CPIM, CSCP from APICS is a plus.

• Fluent in Portuguese desirable.

• Experience in Oracle Netsuite Planning and Budgeting (NSPB), NSAW, OCE or Micros

Career Level - IC1

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer