A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements

• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner

• Keeping close contact with guests for feedback, complaints, and compliments – and following it up

• Managing, recording, and resolving guest or customer complaints promptly

• Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What we need from you

• Excellent verbal and written communication skills

• Ability to deal with difficult interactions and work under pressure

• Managerial experience working in a customer service function

• Flexibility to respond to a variety of different work situations

• A passion for delivering an exceptional level of guest service

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.