Country:

Thailand

Location:

144/9 Moo 5, Bangkadi Industrial Park, Tivanon Road, Bangkadi, Muang, Pathumthani 12000

Role: Customer Service

Location: Bangna, Thailand

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About this Role

This position is to lead Customer Service activities for Global Export Business at HVAC Asia Pacific for residential, light commercial, VRF across all brands and Toshiba brand USX chillers. The products are manufactured at multiple factories in HVAC APAC and shipped to internal and external customers across the world. This role needs to interface with production planning and sales team to ensure orders are built into production schedule and emergency orders are expedited, as needed. It also needs close coordination and communication with the manufacturing team. This role shall also lead consolidating, tracking and reporting against key KPIs to the management periodically.

Key Responsibilities:

• Lead and manage team of customer service team for Global Export Business in Thailand, Japan and China.

• Managing key processes in customer service across various locations in HVAC Asia Pacific. Order processing, Logistic, Export Control and SIOP

• Developing KPIs, monitor performance, provide feedback, eliminate bottle necks and establish processes, policies and procedures.

• Consolidate information / KPIs from all locations for the global Export Business centrally with periodic tracking and reporting.

• Managing customer inquiries, complaints, comments and ensuring timely resolution of customer issues.

• Rolling out NPS (Net Promoter Score) for each transaction, monitoring feedback and executing initiative to improve customer experience.

• Continuously come up with new ideas and initiatives to drive efficiency and speed.

Required Qualifications:

• Bachelor’s degree in related field. MBA is a plus.

• +10 years of experience in export business of products from Thailand to global markets (Electric product is preferred).

• Good verbal & written English; Strong communication skills with and collaborative mindset.

• Strong supervisory, people management and leadership skills

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier, throughout our global operations, we are minimizing our environmental footprint and making investments that improve the society. We hold ourselves accountable to achieve quantifiable impacts in all our ESG initiatives and recognize that much remains to be done, but we are proud of the progress we have made to date.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Enjoy your best years with our retirement savings plan

• Have peace of mind and body with our health insurance

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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