Job Information
SHI Inside Sales Manager - Asia Pacific in Singapore
Job Summary
SHI has an exciting opportunity available as an Inside Sales Manager supporting APAC territories, a mix of global, strategic and enterprise commercial account sets in the Inside Sales Department. Working with our Sales Leadership, Internal Support, and our Training and Development team this individual will lead a team of inside sales to drive revenue growth through effective communication and ensure a positive customer experience.
About Us
Established for over 30 years, SHI has continued to grow from once a small software only reseller to a global industry leading IT solutions provider. With our organic growth and stability within the global market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.
With the support from our International partners and colleagues, we offer the opportunity to progress and develop a career within the IT Industry while working in a diverse and fun environment. From sales, technical and support personnel, SHI offers positions ranging from entry-level to seasoned experts.
SHI provides innovative solutions and world-class support from over 30 offices throughout the U.S., the U.K., Republic of Ireland, Canada, France, Hong Kong and Singapore.
Responsibilities
Include, but are not limited to:
Provide support, training, and guidance to the International inside sales team
Delegate, coordinate, and supervise inside sales activities and responsibilities
Monitor employee performance and attendance records
Assist in the development of SHI’s World Class Support policies which promote good customer relationships
Arrange and schedule necessary training for inside sales
Investigate and resolve non-routine customer requests
Point of contact for customer and/or Account Executive escalations
Evaluate and improve inside sales and administrative processes
Track monthly metrics, provide reporting, and maintain team specific documentation
Work in conjunction with senior manager, and global team to develop, implement, and monitor customer specific information and procedures
Qualifications
Completed a university degree or its equivalent (all majors considered)
Experience in people management
Sales or Customer service and/or customer facing experience
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Experience in CRM, Dynamics AX, SharePoint, BI tools
Required Skills
Well-rounded working job knowledge of hardware/software/licensing products
Ability to clearly communicate ideas and effectively work well with employees
Possess an upbeat and enthusiastic attitude about to grow an SHI market segment with great potential
Ability to discipline behavior that is unacceptable by SHI's policies/standards
Ability to provide leadership and an example to employees of being an outstanding inside sales and SHI employee
Exhibit high level of confidentiality with employees and management
Additional Information
SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Job Wrapping 1
#LI-MB3
Refer a friend to this job (https://careers-shi.icims.com/jobs/17163/inside-sales-manager---asia-pacific/job?mode=apply&apply=yes&in_iframe=1&hashed=-336032949)
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations SG
Requisition ID 2024-17163
Compensation Structure Base Plus Commission Plus Bonus
Category Inside/Outside Sales
SHI
- SHI Jobs