About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Lead and manage the overall function of Sales (Corporate Sales and M&E Sales) to maximise performance through total revenue generation and achieve budget revenue.

Financial Returns

• Hit all personal/team sales goals and maximise profitability

• Help prepare the departmental budget and financial plans including the hotel marketing plan

• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales

• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan

• Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan

• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel

People

• Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively

• Recommend or initiate any HR elated actions where needed

• Drive a great working environment for teams to thrive – connect departments to create sense of one team

• Interact with outside contacts: guests, vendors, and other contacts as needed

• Develop and maintain great working relationships with key clients and outside contacts to increase revenue

Guest Experience

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience

• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients

• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests

• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business

• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel

• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities

• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity

• Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiree

• Identify improvements to marketing activities and overall hotel sales performance and work with other departments

• Ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field

• Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team

• Strong knowledge of local businesses and business trends required

• Must speak local language(s)

• Other languages preferred

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week

• Duty Meal

• Uniforms/ Laundry Services

• Midnight Transportation

• Birthday Off

• Learning and Development Opportunities

• Flexi Benefit

• Insurance Coverage

• 50% F&B discount at Hotel’s selected Restaurant

• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.