Your day-to-day

• Adhere to all standards in accordance with the Brand Standards pertaining to welcoming and departing guests, baggage handling, delivery of items and newspapers, etc

• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

• Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” while also ensuring the lobby, driveway, and Concierge area’s appearance reflect highly on the hotel and Company

• Trained on systems, security, and service and quality standards in accordance with the Brand Standards

• Maintains a willingness to please attitude and give undivided attention to any approaching guests

• Monitor and direct traffic activity of taxis, hotel limousines, guest vehicles etc to ensure smooth and efficient flow of traffic at the hotel driveway

• Actively develop positive and effective communication between Bell Service and all other operational departments and Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries

WHAT WE NEED FROM YOU

• Secondary school or equivalent, with 3 years’ experience in guest service or customer service, or an equivalent combination of education and experience.

• Great communication skills. Must speak fluent English and local language with other additional languages preferred

• Computer literate (excel, word, office)

• Carrying or lifting items weighing up to 50 pounds

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.