Wyndham Hotels and Resorts is now seeking a Safety and Security Officer to join our team at Wyndham Grand Doha West Bay Beach in Doha, Qatar.

Job Summary

The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Wyndham’s rules and regulations.

Education & Experience

High School diploma or equivalent and/or experience in a hotel or related field preferred.

Physical Requirements

• Flexible and long hours sometimes required.

• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

• Ability to climb and descend stairways and run.

• Ability to physically deter individuals who pose a threat to employee and/or guests.

General Requirements

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

Fundamental Requirements

• Use proper radio etiquette at all times.

• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.

• Maintain and review daily activity log.

• Maintain confidentiality with respect to guest and employee incidents.

• Hold briefing with Guest Services staff both at the beginning and end of shift.

• Check ID of visitors/employees as necessary.

• Access secured areas for authorized personnel.

• Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).

• Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.

• Assist during medical emergencies.

• Respond to emergency situations, including medical, security, guest complaints, etc.

• Investigate assault complaints.

• Assist outside agencies, as necessary, to maintain effective liaison.

• Respond to altercations, and investigate.

• Have knowledge of hotel and guestroom locking systems.

• Monitor TV cameras, if applicable.

• Administer First Aid/CPR as necessary.

• Challenge suspicious persons.

• Check safety hazards.

• Administer Heimlich Maneuver and or First Aid/CPR as necessary

• Complete Incident/Accident reports in a clear and concise manner.

• Monitor employees as they enter and exit the building.

• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.

• Document all deliveries.

• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.

• Provide escorts to persons carrying money, or other requests.

• Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Wyndham Grand Doha West Bay, West Bay Doha, Diplomatic Area, Plot number 2003, Doha, Doha 66626

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.