Role Purpose:

The role of a Fraud Intelligence Specialist is to produce intelligence and to do so, should have a foundational understanding of crime analysis and intelligence analysis standards and concepts. Foundational concepts for basic-level analysis include the following: understanding Risk Owner requirements; identification and use of information sources; analytical techniques and collaboration; developing assessments; and product dissemination. This is a critical 2nd Line of Defence role in support of IHG’s financial, regulatory and cultural well-being.

Key Accountabilities:

As part of fulfilling a 2nd Line of Defense role, tasks include:

• Monitor and review of transactional reports daily to identify suspicious activities and mitigate fraud.

• Collect data through daily tracking of identified and reported fraudulent transactions and through ad hoc reports from Business Objects.

• Analyze and synthesize data and information from a variety of sources and translate it into meaningful intelligence.

• Provide data-driven analysis to formulate forecasts and actionable insights.

• Produce weekly and monthly overviews and trending of existing and emerging fraud threats.

• Identify emerging fraud threats and provide recommendations on system controls, establishment of policies and improvement of operational procedures.

• Remotely conduct investigations.

• Provide timely notification to Teams Leads/Manager of any identified emerging fraud trends or issues.

• Disseminate monthly and ad hoc reports to support Risk Owners with regard to observed fraud trends and related recommendations; this includes delivering monthly verbal updates.

• Establish and review of internal (Crime & Integrity Intelligence Team) and external (Risk Owners and other support teams) ways of working.

• Liaise with IHG teams that provide operational support to Risk Owners to provide recommendations on improvement of operational procedures.

• When required, liaise with hotels in confirming fraudulent transactions.

• Liaise with third party service providers of Risk Owners to discuss on identified fraud trends and related recommendations to improve daily flagging of suspicious activities.

• Provide support in Fraud Dashboard’s development and assist in establishing reporting capabilities to easily identify emerging fraud patterns.

• Contribute in optimising the team’s Fraud Data Analytics (FDA) capability through daily collection of data and review of flagged transactions.

Key Metrics:

• Communicate current fraud loss developments to Team Leader through regular monitoring activity and tracking trends and be able to identify opportunities to improve efficiency and ways of working

• Develop the skills necessary to improve understanding of risk management effectiveness being extended to stakeholders or key contacts to encourage independence and reinforce accountabilities.

• Conduct in-depth analyses on a variety of comprehensive risk management issues and prepare assessment summaries and recommendations to reduce fraud risk and losses

• Produce clear reports that clearly articulate relevant issues to the Senior Corporate and Operational Leaders and influence the Risk Owners to make the appropriate strategy in accordance with their risk appetite.

• Support management decision in educating, informing and influencing relevant stakeholders to unlock

Education: Formal education in a relevant field of work or an equivalent combination of formal education and work-related experience in Fraud & Integrity Risk Management, Investigation and Case Management.

Experience: The role requires experience in Fraud Detection and Investigation preferably in the hotel/hospitality sector, with a Loyalty Programme.

Technical Skills and Knowledge:

• Basic understanding of the key principles of Fraud Risk Management

• Familiarity with the different types of fraud (ATO, etc.)

• Basic grasp and application of the Intelligence Process

• Basic command of Analysis Processes (data access, collection, collation, analysis, dissemination and feedback)

• Basic Investigation and Data Analysis Skills

• Superior Word, Excel and PowerPoint skills

• Superior written and verbal communication skills - English

Join us and not only can you benefit from the world of variety and opportunity that comes with working for global organization, you can also look forward to being part of a company that will appreciate you for being you and experience world class IHG benefits:

• Regularization of employment after 3 months

• Hotel discounts worldwide for you and your family and friends

• Retirement Plan

• Medical and Dental insurance (effective Day 1)

• Accident and Life Insurance (effective Day 1)

• 30 days leave credits (15 days convertible to cash)

• 20% night differential pay

• Recharge day (additional time off work which can be spent for well-being, health or personal development)

• Global career opportunities, training and room to grow program

• Annual Performance plan

• Rice, Clothing, Laundry allowances: Php 2,000/ monthly

• Remote work allowance: Php 2,500/ monthly

• Hybrid work set up

• and can earn up to Php 40,000 monthly basic salary

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.