As Hotel Manager, you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You’ll maximise financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

Your day to day

People

· Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.

· Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognise good performance.

· Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently while drive a great working environment for teams to thrive – connect departments to create sense of one team.

· Oversee the day-to-day operations and assignments of the hotel staff and assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Guest Experience

· Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

· Review guest feedback and implement strategies for continuous improvement.

· Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

· Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.

· Comply with federal, state, and local laws regarding health, safety, and alcohol services.

· Maintain a focus and commitment to operating a “green” hotel.

· Perform other duties as assigned. May also serve as manager on duty.

Financial

· Help the General Manager in the development, implementation, and monitoring of financial and operational plans for the Hotel.

· Monitor and report variances against budget and control labour costs and other expenses.

· Foster positive owner relationships if applicable and assist in providing ongoing information and status report.

What we need from you:

· Bachelor’s degree/ higher education qualification equivalent in Hotel Administration, Business administration.

· Three years of guest service/ hotel experience with at least two years in a similar position.

· Must speak fluent English.

· Other languages preferred.

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude :

being caring, wanting to make a positive difference, and building genuine connections with guests.

·True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

·True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

·True Responsiveness:

is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.