Role Purpose

The Legal Operations Specialist is the point of contact & administrator for the Legal Management and eBilling systems, proving customer service and issue resolution for internal and external stakeholders.

Key Accountabilities

• Provide admin and point of contact support for Legal Management & eBilling systems, including maintenance of workflows, assisting users with searches and issue resolution

• Create and run reports for in-house Legal attorneys/staff using existing tools and/or new tools

• Ensure engagement letters and billing guidelines are in place with external vendors and, processes and governance are followed, and recommend new processes and governance where warranted as needed

• Communicate with Accounts Payable relevant stakeholders regarding unpaid invoices and notify relevant parties of status

• Resolve issues with invoices with vendors, including researching root cause, coordinating with in-house attorneys/staff to reach a solution, and coordinating with legal operations, finance and/or IT Technology to implement

• Actively participate in Spend Management work team and assist and communicate with external contractors as appropriate MicroStrategy and Excel

• Conduct system testing when new systems, upgrades and/or enhancements are implemented

Key Skills & Experiences

Educational Attainment:

• Bachelor’s in Law or a related field of work, or equivalent work-related experience

Critical Expertise & Experience:

• Experience administering systems and software, preferably in the law department or law firm space

• Experience with system testing and issue resolution

• Experience with resolving billing and invoice issues

• Ability to work with very little supervision and proactively brief stakeholders on progress and outcomes

• Experience with reporting tools – Passport and Anaqua experience is a plus

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.