MAJOR RESPONSIBILITIES

• Reporting / Analytics (CX and P&S)

• Business Meeting Support (e.g. Monthly CX & P&S FDAF decks, R4R)

• Labor Rate Requests (support SPM)

• Data Issues Resolution

• FordProtect & Warranty Claims

• CLP requests (Support Specialists)

• Support/Exceptions

EXPERIENCE AND BACKGROUND REQUIREMENTS

• Comprehend and analyze performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)

• Knowledge of dealership operations and dealership financial statements/sales and profit forecasts"

COMPETENCIES AND SKILLS

• Strong verbal and written English proficiency

• Strong interpersonal / leadership / organizational skills and competencies

• Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel

• Able to work independently, and with ambiguity

• Experience in the Microsoft Office suite

• Ability to work with accuracy under pressures of time and workload

• Ability to manage deadlines and timelines with multiple inputs and complexities

• Field dealer relationship experience – ensuring an understanding of the dealer dynamic and ability to gain dealer trust

• Extraordinary teamwork, collaborative skills and demonstrated behaviors

• Customer service mindset

Requisition ID : 35538