Job Description

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and expert implementers, helping to accelerate the entire customer journey. Provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. https://www.youtube.com/watch?v=Bg2v1pAyp0E

CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific standard processes used to handle the customer application & software across different Oracle technology stack.

Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle’s cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud.

Do you like to work in edge technologies ?Are you excited to develop expertly ? Do you love talking to your customer & want to see how you are influencing customer life though handled cloud service experience ?If answer is Yes ? Then we are searching an IT engineer like YOU.

What you will be doing:· As a Technical SME, you will be working directly with customers on new implementation, migration & Run/Maintain projects.· You will be working with a globally spread hard-working teams across technology domains.· You will handle critical issues and partner concerns with utmost customer satisfaction.· You should flexible to work in multiple technologies . You will also get plenty of time to sharpen the saw and keep your skills fresh (through Oracle learning program) . Upskilling is an important aspect of the career which not only help business but also assist in your growth.· Opportunity to work in OCI/ Gen2 Cloud

What you bring:· 10+ years of industry experience in Oracle SIEBEL including WebLogic & DB administration· You should be proficient in application Installation/Upgrade/Migration/ Patching & have at least 2 upgrade / migration project experience on latest SIEBEL version· Worked in one Unix or Linux platform & Windows . Work experience in production support environment is a MUST and flexible to work in rotating shift model in 24x7 roster

. Good interpersonal, presentation, and communication skills

Added bonus if you have:· Cloud Admin experience in OCI or other clouds Azure, AWS· DEVOPS skills – python, docker, Kubernetes will be added advantage· Latest Certification in Oracle Cloud Infra & Oracle SIEBEL technologies

. Experience to work in Standby basis (24x7), or scheduled out of hour operations

What We offer You:· A range of benefits designed to help support your lifestyle and well being· A dynamic job with a broad spectrum of responsibilities· A great work place for YOU to Succeed

Desired Competencies:

. Self-motivated and resourceful, self-education demeanor · Should be a technical leader who encourages other teammates

. Work as a team-player and demonstrate own initiative and dedication · Should have excellent written and verbal skills in English· Experience working with globally distributed team is preferred· Demonstrate character, transparency, courage and dedication to high-performance· Champion a better, faster and simpler way of doing things· Apply original thinking and continuous improvement to processes, products, systems or services and lead change to better serve customer needs

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer