DUTIES AND RESPONSIBILITIES工作职责

• Effectively manage the restaurant by ensuring the following:

有效管理餐厅的日常工作，确保工作正常进行：

• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

监督部门工作标准和程序手册中列出的各项规范的贯彻执行。

• Adhere to opening and closing procedures

遵守开始营业和结束营业的程序。

• Adhere to bill paying procedures

遵守规定的结账程序。

• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

有效的进行每日例会，确保所有员工了解客人资讯、活动、推广及产品销售等。

• Personally meet and farewell a minimum of 80% of your customers

亲自迎送80%以上的客人。

• Encourage and motivate staff to provide optimum service during all shifts

激励在岗员工为客人提供卓越的服务。

• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

向厨师和餐饮经理提供建议和客人意见，以反映当前的客户情况。

• Develop and implement Promotions Calendar for F&B products in restaurant

在餐厅制定和执行餐饮产品促销活动。

• Anticipate market changes and review operations when necessary

善于预测市场的变化情况，并在必要时审评运营工作。

• Conduct competitor analysis

对竞争对手进行分析。

QUALIFICATIONS AND REQUIREMENTS任职要求

• Problem solving, reasoning, motivating, organizational and training abilities.

• 具有解决问题，推理，号召，组织和培训能力。

• Good writing skills

• 具有良好的写作技能。

• Diploma in Hotel Management, Food & Beverage, or related field.

• 酒店管理，餐饮或相关专业的大专学历。

• 4 years related experience, including supervisory experience, or an equivalent combination of education and experience

• 4年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.