Overview

This position is physically located in Kuwait in support of LOGCAP

Under the general direction and supervision of the Fire Chief, the Desk Operations Manager will have full responsibility for the overall effective management of personnel and resources necessary to meet contract specifications involving Desk Operations and Police Administration.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Oversees the overall operation of the Desk Operation Coordinators, Desk Operation Supervisors, Police Administrators, Emergency Dispatchers, and Operation Coordinators.

• Directly manages the Desk Operations team

• Ensures that all work meets the specific performance requirements and standards in the PWS

• Oversees the specialized training on equipment such as USG- installed alarms, intrusion detection, vehicle tracking, and Closed-Circuit Television Systems (CCTVs); Army Law Enforcement Reporting and Tracking System (ALERTS), Computer Aided Dispatch (CAD), and other data programs to track MPR and traffic infractions

• Supports program in other matters as required.

• Perform all other duties and assignments as required or as directed.

Qualifications

• MINIMUM QUALIFICATIONS:

• High School diploma required, AA or BA/BS Degree preferred.

• Be a US Citizen

• Be at least 21 years of age.

• Have a valid US Tourist Passport

• Have a current and valid US Driver’s License

• Will meet United States Government (USG) security requirements

• Must possess Active Secret Security Clearance

• Knowledge of Military Police Reports (MPRs) IAW AR 190-45 and Crime Reporting Center policies and procedures

• Five (5) years of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment

• MATERIAL & EQUIPMENT DIRECTLY USED:

• Microsoft Office Programs – Mainly PowerPoint, Excel, and Access.

• EXPERIENCE:

• Must have computer experience and have a thorough knowledge of Microsoft office.

• SKILLS:

• Excellent computer skills required as well as interpersonal, oral and written communication skills

• WORKING ENVIRONMENT:

• Work is generally conducted in with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical or biological agents. Employee use Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis. Such PPE includes but is not limited to head, foot, hand, torso, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.

• PHYSICAL ACTIVITIES:

• Physical requirements include lifting, climbing, extended sitting or standing, or other physical efforts that are typically required. In addition, visual acuity, hearing and speaking requirements would be considered.

  We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.