Job Information
Calo Country Manager in Kuwait
Job Description: Country Manager - Kuwait
About Calo (https://calo.app/)
Launched in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Where this role fits in our mission
As our Country Manager in Kuwait, your primary responsibility is to spearhead and drive sustainable growth and profitability in the local market. We’re seeking a dynamic and results-oriented professional who can leverage their in-depth market knowledge to strategically position our brand for success.
What you’ll be working on
Connects decision makers & develops accountability through cross functional check-ins
Understands the big picture and long term view of how Calo can become a household name in Kuwait
Maintains accountability and momentum with a focus on:
quality of all items that touch the customer (delivery, production, packaging, etc)
food / production COGS planning
marketing & new subscription and retention rates
champion capacity building
menu performance
Own the P&L by monitoring and reviewing the investment plans vs. results to maintain profitability while growing
Target profit contribution range of 20% - 30% excluding Marketing, Discounts and Pre-Operating Expenses
Total business EBITDA of 15% - 20%
Drive growth by achieving and exceeding financial targets, while carefully managing expenses to ensure profitability
Forecasting of P&L two months in advance with Finance
Works within the following levers :
P&L control and forecasting before investment
Price
Expanding capacity
Employee productivity and costs
G&A spend
Food wastage controls
Cross-functional communication
Responsible for connecting cross-functional team like CX, Marketing, Growth, Supply Chain and Production to deliver the Business Unit objects and the overall progress of the company
Maintain a healthy work environment between functions with a focus on building trust relationships
Develops an environment for MP and Basecamp team members to grow sales and profits of the company and plan the future prospects of the company
Assessing, managing, and resolving problematic developments and situations.
Create a positive and motivating work environment and atmosphere with a focus on quality for the customer with all stakeholders in the company
Curating and executing growth plans for employees to deliver on the business need and personal development
Ensures compliance with the laws of country, local regulations and compliance requirements relevant to the food industry in Kuwait
Ensuring employee performance assessments are completed every 6 months
Work with the finance team to retain constant awareness of the company’s financial position and forecasted P&L
Build on and oversee the relationships with manpower suppliers, logistics suppliers and other key partners
Work within the payments and purchasing SOP approval matrix to be followed in all companies
Work closely with senior management to execute the strategic goals and business strategy in Kuwait
Create sustainable and actionable business and people planning that ensure the successful execution of both short and long-term objectives of the organization
Present capital investment required to achieve the desired growth while analyzing the profitability impact
Define problematic situations and provide practical solutions to solve them and prohibit their reoccurrences
Prioritize customer satisfaction by understanding local consumer preferences and feedback, and translating insights into actionable improvements
Implement customer-centric initiatives to build brand loyalty and increase customer awareness
Measures of success
Sustainable market growth and successful P&L delivery in line with the growth targets and budgets
Leading and managing the team to fulfill the daily orders on time in line with the set quality standards
Developing a healthy work environment with a focus on Safety, Quality & Productivity
Training plans to enforce the quality standards within the kitchen and dispatch teams
Monthly P&L control with a focus on cost levers
What we’re looking for
Proven track record in achieving business growth objectives in Kuwait, specifically in the food production industry
Strong leadership & communication skills
Ability to adapt to the dynamic nature of the food industry
Leads with empathy
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