Job Description

Your Responsibilities

Key tasks include, but are not limited to, the following:

SCOPE:

• Manage service delivery activities for customer’s diversified set of Oracle SaaS Products deployed on Cloud

• Represent as a single point of contact between customer & Oracle.

• Manage the service delivery through virtual team of resources.

• Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.

• Work on improvement initiatives as required

ACCOUNTABILITIES

• Review existing services & contracts and understand the scope thoroughly.

• Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.

• Deliver regular business and operational reviews to key business stakeholders.

• Implement Service Improvement policy and processes.

• Manage and co-ordinate changes in customer environments per customer strategy.

RESPONSIBILITIES

• Service Planning

• Technology Change Management

• Contractual and Financial Control

• Service Governance

• Problem and Incident Management

• Issue and Risk Management

• Escalation Management

• Best Practice Advice and Recommendations

• Business Development and Renewals

• Customer Satisfaction

• Provide leadership, motivation and direction

Career Level - IC5

Responsibilities

Our ideal candidate will typically be expected to demonstrate the following attributes:

• Good functional understanding on Oracle SaaS - HCM,ERP SCM Modules

• Experience with implementation and support of Oracle SaaS HCM / SCM Applications, including at least 2 full cycle projects

• Experience conducting a project management in cloud-based (Oracle SaaS) technology

• Hands-on Oracle SaaS HCM / SCM /ERP implementation experience

• Effectively manages scope and customer expectations on individual assignments

• Follows through on all assignments and takes ownership of client issues

• Coordinate with Product Manager and business partner to model, design, and build business solutions.

• Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.

• Strong project management experience; PMP is desirable

• Should have a strong customer management skill

• Excellent team player, willing to learn new technologies & problem-solving skills

• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts

• Strong organization skills, detail oriented & communication skills

• University degree, with post graduate technical or management qualifications or other relevant experience.

• Fusion HCM / SCM Certification preferred

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer