Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Position Overview:

We are seeking a dynamic, highly skilled, and expert Process/Business Transformation Specialist to drive continuous improvement initiatives and lead our organization's initiatives in improving efficiency, reducing waste, and driving continuous improvement.

The ideal candidate will possess strong analytical skills, strategic thinking abilities and a consistent record of driving organizational change, optimizing business processes, and a track record of successfully completing ground-breaking changes within complex environments. You will lead initiatives to streamline workflows, reduce waste, and enhance overall performance across the organization.

What You’ll do on a Typical Day :-

• Lead end-to-end process improvement projects, applying Six Sigma and Lean principles for optimization and efficiency gains.

• Design, map, analyze and redesign operational processes and identify problems, and develop innovative solutions to streamline workflows.

• Analyze existing operations and develop and implement a strategic plan to improve the servicing performance through process optimization, automation and implementation of various tools, processes, and applications for process optimization.

• Collaborate with cross-functional teams to understand business objectives, requirements, and challenges.

• Conduct root cause analyses to identify underlying issues, analyze data to identify trends & areas for improvements, and develop data-driven solutions to address them.

• Develop and implement standardized processes, procedures, and standard methodologies to drive consistency and efficiency.

• Develop and implement metrics and KPIs to supervise process performance and measure the impact of improvement initiatives.

• Communicate progress, successes, and challenges to senior leadership, providing regular updates on the status of transformation initiatives.

• Provide guidance and coaching to project teams and stakeholders to ensure successful implementation and sustainability of improvements.

• Ability to multi-task on a variety of different projects, in a high pace environment.

• Stay abreast of industry trends and best practices in process improvement and business transformation, incorporating new methodologies and tools as appropriate.

What We’re looking for :-

• Bachelor’s/master’s degree in business administration, Engineering, Operations Management, or related field.

• 10-12 years work experience in similar profile, preferable in consulting.

• Certification in Six Sigma (Black/Master Black Belt) and Lean methodologies.

• Technical/Professional Skills:

• Voice/Email/Chat contact center optimization experience is mandatory.

• Exposure to Salesforce/RPA/ML/AI/Generative AI tools preferred

• Knowledge of process mapping/modeling (e.g., Visio) is a plus.

• Experience with process automation and technology solutions is a plus.

• Consistent track record in successfully handling Operational Excellence/ process improvement/Lean initiatives and driving business transformation initiatives.

• Should have the ability to analyze complex data sets & find opportunities for improvement and drive data-driven decision making.

• Experience with change management principles and methodologies.

• Continuous improvement approach with a passion for driving positive change and achieving measurable results.

• Excellent project management skills to lead multiple projects simultaneously and meet deadlines.

• Ability to thrive in a fast-paced and dynamic environment.

• Strong communication and interpersonal skills, with the ability to effectively influence and collaborate with stakeholders at all levels of the organization.

Location

India - Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)