Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Position Overview:

The EUC Engineering role is to act as the platform owner responsible for the architecture design, implementation, configuration, maintenance, and support of existing environments within the Amex GBT infrastructure. This role will ensure high levels of availability, resiliency, and performance. Individual must be able to adapt to changing technology and need to stay at the forefront on leading IT systems and solutions.

What You’ll Do on a Typical Day:

1. Plan, design, deploy, configure, troubleshoot, and maintain current environments:

• Operating Systems Image control (Windows, and MacOS)

• End Point Management tools (Tanium, Intune, MEM, WS1, JAMF and/or others)

• Collaboration Tools (Zoom, Exchange, Teams, Snap, Box, Bomgar, DTEN and/or others)

• Application packaging within MEM tool set.

2. Develop and execute patching routines to ensure compliance mandates:

• Windows, Mac, and all supported software applications

3. Practice ITIL methodology for Incident Response, Problem, Configuration, and Change Management:

• Build and represent change plans to the Change Advisory Board (CAB)

• Create and maintain platform documentation and training materials as well as present training materials

4. Working knowledge of Windows Command Shell Script, VBScript, and/or PowerShell tool sets.

5. Work within a team environment and be point of contact for business units.

What We’re Looking For :

• Experience with “Digital Employee Experience” platforms/ Customer Service.

• Bachelor’s degree in computer science, Computer Engineering, Information Systems, or related computer field strongly preferred – (2+ years of relevant experience may be considered in lieu of a degree)

• Minimum of 2 years of Endpoint Configuration Management experience and large-scale global implementations (Design, Implement, Upgrade, Support, Maintain)

• Design creates and maintains current and new processes for automation and deployment of internal client systems (Apps/software/OS)

• UEM experience recommended in planning, designing, implementing, and troubleshooting of MEM environments (Tanium, SCCM, Intune, MEM, WS1, JAMF and/or others)

• Experience in software distribution, software packaging, and OS deployment

• Experience of downloading and deploying patches

• Understanding of current MacOS, JAMF, iOS and android environments

• Knowledge of Active Directory GPO management

• In depth understand of Windows Desktop Operating systems configurations

• Experience of working with OS tools i.e., MDT, Sysprep, WIM, WinPE, registry

• Knowledge MSI packaging best practices and standards

• Strong troubleshooting skills to including logging of issues and root cause analysis

• Strong communication skills, required to present to leadership at all levels

LICENSES / CERTIFICATIONS (preferred):

• MSCE, MCITS or MCSD

• JAMF

Location

India - Virtual Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)