Regent is the epitome of modern luxury for the world’s most discerning travellers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Nestled on Bali's spectacular coastline, Regent Bali Canggu inviting you to join its pre-opening team.

Do you see yourself as Regent Experience Agent - Front Desk at Regent Bali Canggu?

What’s is the job?

As a Guest Experience Agent, you will be responsible for ensuring that guests receive exceptional service and personalized attention throughout their stay. Your role involves addressing guest inquiries and concerns, coordinating special requests, and enhancing the overall guest experience.

Your day to day

Greet and assist guests with their requests, including special arrangements, reservations, and personalized services.

Provide information about hotel amenities, services, and local attractions.

Address and resolve guest complaints or issues with professionalism and empathy.

Ensure that all concerns are handled promptly and to the guest’s satisfaction.

Coordinate with other hotel departments to fulfil guest requests, such as room preferences, special amenities, or dining arrangements.

Ensure that all special requests are executed accurately and efficiently.

Build rapport with guests to understand their preferences and provide tailored recommendations and services.

Engage with guests to create memorable experiences and exceed their expectations.

Collect and document guest feedback to identify areas for improvement.

Communicate guest insights to management and contribute to strategies for enhancing service quality.

What’s the qualification?

• Experience within luxury hotel chains/5-star luxury hotels & resorts

• Minimum 2 years Front Desk Agent or equal position.

• Bachelor's degree in hospitality management or related field.

• Advanced Microsoft Office proficiency and Opera system.

• Strong written and spoken English.

• High-energy individual with a positive attitude.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.