Job Information
Lenovo Services Delivery Officer in Hong Kong
Services Delivery Officer
General Information
Req #
WD00069783
Career area:
Services
Country/Region:
Hong Kong
City:
Hong Kong
Date:
Wednesday, October 9, 2024
Working time:
Full-time
Additional Locations :
- Hong Kong
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
- Provide 7x24 omni-channel IT support to end-users:
Respond to incoming inquiries via phone, email, chat, or online ticketing system
Diagnose and resolve common IT-related issues in a timely manner
- Case management:
Log and track support cases in the ticketing system
Follow up on open cases until final resolution - Escalate complex issues to the appropriate IT team or subject matter experts
- Remote troubleshooting and problem-solving:
Perform remote diagnostics and troubleshooting to identify and resolve issues
Provide step-by-step guidance to users to help them resolve problems independently
- Stakeholder coordination:
Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT etc) to ensure seamless issue resolution
Liaise with external vendors or service providers as needed
Additional Locations :
Hong Kong
Hong Kong