Responsibilities

• To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures

• To upsell rooms to maximize revenue and occupancy with guest satisfaction

• To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner

• To carry out the hotel standard procedures in issuing Room Keys to guests

• To handle all incoming and outgoing mail for guest

• To be capable of providing Money Exchange Service for guests

• To handle guest inquiries and to promote hotel facilities to guests whenever possible

• To perform any other tasks as assigned by supervisors

Requirements

• High School graduate or holding certificate in Hospitality or Hotel Management

• Out-going personality with strong inter-personal communication skill

• Fluent in English, Mandarin and Cantonese is a must

• 1-2 years of hotel Front Office experience preferable

• Fresh graduates are also welcome

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.