We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

This position will directly reporting to local country head of IT controls & governance under CIO office. It will work closely with regional office head of operational resilience and business continuity management team.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• 8+ years of experience in Business Continuity Management with involvement in the full BCM lifecycle activities

• Certification from Business Continuity Institute (CBCI), DRI International (CBCP), is preferred

• Proficient methodical experience in Crisis Management and Business Continuity Management professional practices

• Experience in Business Continuity Management Software and Emergency Notification Systems

• Experience with real-time crisis events (internal or external) and flexible on shift and support ad-hoc crisis and incident

• Knowing IT audit methodology, sampling and evidence requirements. Risk and Control self-assessment

• Understanding of legal and regulatory requirements related to operation resilience, cybersecurity, privacy, and data protection laws relevant to the organization

• Excellent communication in privacy, business risk and remediation requirements from assessments

• Strong knowledge of technical terms and concepts of cyber security, disaster recovery, crisis and incident management and business continuity management

• Ability to develop partnership-oriented relationships with business executives, functional leaders, stakeholders of various levels in the organization

• Ability to communicate well both verbally and in writing to technical and non-technical audiences

On the job you will:

• Responsible for the overall Information Risk Management (IRM) business continuity, cybersecurity incident and crisis management

• Lead and management regular exercises, including cybersecurity table-top, technology recovery, business unit alternate site, emergency notification (call tree)

• Document all testing evidence and manage internal / external audit requirements

• Provide guidance and expertise to stakeholders in complying with the requirements of the company policy and standard and applicable regulations

• Ensure that minimum business operational and technology requirements are met in the recovery and continuity of critical business processes

• Evaluate and assess third party and vendor outsourcing risk to business operation

• Maintain and monitor risk data, dashboards, scorecards, KPIs and KRIs

• Conduct Information Risk Assessment for new technology, technical and operation initiatives, protect business and technology recovery objectives and operation resilience

• Provide advise and guidance in formulating recovery strategies, workarounds based on business needs, industry trends and best practices

• Develop and maintain Business Continuity Plans (BCP), including cybersecurity and crisis management playbook, technology recovery procedures playbook and plan

• Require immediate response and attention during any incidents leading to business disruption and crisis management invocation

• Lead and execute crisis management plan and BCP in real scenario

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .