Job Information
The Estee Lauder Companies Jo Malone - Corporate Sales Assistant - B2B in London, United Kingdom
Jo Malone - Corporate Sales Assistant - B2B
Brand: Jo Malone London
Description
Corporate Sales Assistant
PRIMARY OBJECTIVES:
Assist in the growth and development of the B2B Corporate Sales channel
Assist Corporate Sales Assistant Manager in overall delivery of Corporate B2B strategy sales targets
Fulfil sales and service objectives
Maintain customer/client retention
Deliver outstanding customer service
RESPONSIBILITES AND TASKS:
Sales and Service
Support Corporate Sales Assistant Manager in achieving department B2B sales target
Support in monitoring Weekly, Monthly, Quarterly sales performance, in line with business requirements
Assist in maintaining existing client accounts and target new clients through appropriate sales communication and driving new sales activity
Support in strategically identifying and targeting new clients by region and industry. Manage the B2B sales database and marketing the database with mailers and communication via various digital channels
Respond to and follow up all sales enquiries and meetings using appropriate methods, documenting action points, in a timely manner
Work closely with the Customer Contact Centre to ensure that orders are placed and fulfilled when required, observing the SLA, whilst ensuring that an exceptional service is provided to all clients
Network effectively, building brand and client relationships
Assist in the sales, planning and operational organisation of the B2B Corporate Events business
Support in ensuring Corporate Sales service is understood and supported by the Field Teams, Education and boutiques to ensure efficient working relationships
Liaise with legal team as required for any ad hoc requests
Work closely with Transport and Warehouse teams to ensure corporate needs are met
ADMIN:
Ensure accurate administration is submitted within deadlines
Manage the Corporate client database effectively and efficiently. Assistance with reporting and analytics of data. Use of Google Analytics & sales reporting systems.
Oversee sending of products where necessary e.g. “Thank you” gifts
Ensure there is an understanding and compliance of stock management to aid fulfilment of corporate orders
Support the production of presentations on sales performance, opportunities, split of business etc. when required
Computer literate. Previous experience with data using Excel is preferable.
TEAM PARTICIPATION:
Act as a Jo Malone London ambassador, maintaining and developing personal, team and brand image and reputation
Research, attend and present at external client meetings and events, aiding business development
Integrate department’s sales efforts with other organised brand activities e.g. in line with marketing calendar, events etc
Participate in the execution of boutique and external events
Participate in internal meetings and events when required
Presence at weekly department meeting and updates
Attend personal and professional development training
IMAGE:
- Ensure the Jo Malone London image is upheld through personal presentation
Qualifications
- The ideal candidate will be able to demonstrate previous experience of delivering high levels of customer service and/or building client relationships.
Job: Administrative
Primary Location: Europe, Middle East, Africa-GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 249007
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The Estee Lauder Companies
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