Whitbread’s business has transformed over the last 5 years, with the sale of Costa Coffee in 2019, leading them to focus almost primarily on their hotel business which is mainly under the banner of Premier Inn. They also have some restaurant brands (most attached to Premier Inns) and are in the process of integrating these further as well as selling off some of their non profitable chains. Having weathered the impact of Covid, Whitbread have emerged strongly and are in growth mode, in the UK, Ireland and especially in Germany. They have also invested heavily in IT transformation over the last 2 years and are fairly advanced in completing that transformation.

Client Executive Account Manager – Retail and Hospitality Sector, Hospitality cluster – Whitbread account

UK (Location flexible): Travel will be required – Whitbread are based in Dunstable and Holborn, London

Our purpose is to make the world more sustainable by building trust in society through innovation. As a Client Executive you will contribute to this by developing business relationships with Whitbread to deliver sustainable growth for Fujitsu and our customers.

Your role will involve

· Customer Relationships: You will build trusted and senior relationships within the CXO space in Whitbread in particular. You will develop a strong influence and coaching network within our customer base and relevant partners. Engage with key stakeholders to secure their sponsorship to deliver agreed successful outcomes.

· Digital Engagement: You can evidence how you have proactively helped customers find value in leveraging digital services to deliver strategic business outcomes.

· Drives Customer Value: You identify and implement innovative solutions to increase customer value & intimacy which also deliver ROI and agreed successful customer outcomes.

· Leading Teams: You are a strong and experienced leader who is tenacious, who leads by example and motivates and develops teams to build and enhance capability, performance & most importantly, customer relevance. 

· Contractual Delivery: You will evidence working closely with delivery teams in previous roles and how you have delivered contractual obligations with increasing levels of customer satisfaction. You will also have a strong record of proactive management of contractual opportunities and risks – ensuring early resolution is paramount.

· Sector Context: You will have a nuanced understanding of the Hospitality sector. You will have an innate curiosity to build insight and understanding of the value that Fujitsu can deliver for this sector, and you will both lead and challenge Fujitsu global stakeholders to execute with you for sustainable growth.

· Working with partners for Growth: Working with and managing the relationships with key partners such as Oracle, Microsoft and AWS is essential.

We are looking for someone with a transformative mindset; that is able to shape and evolve to Fujitsu’s diverse offering to excite and inspire this most strategic customer group and to drive the next generation of talent and capability. 

Your mission will be to build a winning culture of passion, accountability, customer obsession, excellence, and learning. To inject energy and drive and to build trusted partnerships with your customer and across the business line.

Your transferable skills and experience:

• Desire to win and naturally ambitious 

• Resilient and inspired by an innate commitment to achieve results

• Strong decisive leader who thrives on coaching teams to achieve success and develop and grow themselves 

• Share our passion for excellence

• Situationally self-aware  with an intuitive and flexible communication & engagement style that is adept at tailoring messages to multi-level audiences

• Be recognised as a key influencer by our customer, advisors, partners, suppliers, press and social media

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background winning business this could be the next opportunity for you.

Recruitment process

The recruitment process consists of two stages of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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Requisition ID : 24156