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Job Summary

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions.

Major Tasks, Responsibilities, and Key Accountabilities

• Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.

• Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.

• Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.

• Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.

• Coordinates communication with the client and prioritizes delivery of IT services.

• Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.

• Assists with scope definition and implementation of a solution.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.

• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel 5% to 20% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• REMOTE.

• Project coordination experience - REQUIRED.

• Experience with working with 3rd party SaaS vendors - REQUIRED.

• Excellent communication skills with all levels of stakeholders - REQUIRED.

• Experience creating PowerPoint presentations and leading training calls - REQUIRED.

• Must have experience digging in and discovering technical solutions to business problems.

• Must be available 9-5, M-F, Eastern.

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If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Information Technology

Recruiter Haynes, Steven

Req ID WCJR-019764

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.