Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Technical Support Specialist

Location: Vantaa, Finland

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .

About Finland

Our Finland locations include Vantaa and Joensuu, employing over 800 professionals in R&D, production, supply chain, quality, marketing, sales, and administrative support. We hire experts in different fields including engineering, chemistry, microbiology, and bioinformatics. Our Vantaa site develops laboratory automation solutions, clinical chemistry and industrial chemistry analyzers and assays, food safety kits, pipettes and other diagnostics and research solutions. It is conveniently located close to the Vantaankoski railway station. Please read more about Finnish sites, innovative work, and collaborative colleagues at https://jobs.thermofisher.com/global/en/finland .

Take a look how our software professionals in Finland are enjoying our innovative work atmosphere and the role they are playing in helping humankind: https://youtu.be/wDm4NLxq3nI

How will you make an impact?

Are you ready to advance your technical support career? We are seeking a Technical Support Specialist to join our Technical Support Lab Automation team in Vantaa. We prioritize collaboration, innovation, and excellence, and we are searching for a dedicated individual who is enthusiastic about delivering detailed technical support.

What will you do?

• Second/third level technical and product support for distributors, Thermo Fisher direct channels and OEM partners mainly via email, phone and onsite support visits as needed.

• Assess customer complaints and enter them with needed information to the customer complaint system.

• Participate in the complaint and Corrective Action Preventive Action (CAPA) meetings.

• Share feedback about possible product improvement needs and participate in R&D NPI projects as service representative.

• Maintain, develop, and deliver the service trainings and certification for the field service organizations.

• Service manuals, technical bulletins and service News to Use (NTU:s).

• Collect and maintain service metrics and actions related to deviations.

How will you get here? (education, experience, skills & abilities)

• High school diploma or equivalent required

• Associates degree in a related field required, or equivalent combination of education, training, and expanded experience.

• Shown experience in technical support or similar role

• Consistent track record to analyze complex technical issues and provide innovative solutions

• Excellent social skills, both verbal and written

• Strong attention to detail and ability to prioritize tasks efficiently

• Outstanding problem-solving skills and capability to work well under pressure

In addition to the exciting and versatile job, we offer:

• Compensation on various methods from annual bonus scheme to colleague recognition program

• Variety of occupational health care services and leisure time accident insurance

• Possibility to work partially remote with agile and mobile working methods

• Epassi leisure benefit and gym

• Various hobby clubs with company sponsorship such as golf club, boating club, sport club etc.

• Possibility to take part in our charity work eight hours per year

• Career development and progression possibilities offered by our global network

• Our comprehensive training platform and programs

• An exciting company culture that stands for integrity, intensity, involvement, and innovation!

Please send in your application, including a cover letter and CV in English. Please apply via http://jobs.thermofisher.com/ . Closing date for applications will be 30th September 2024.

About us:

Each one of our 130,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realise your best – professionally and personally.

Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer: http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.