What’s The Role

The Retail Store Supervisor is responsible for fulfilling the role of mentor and coach to the in store employees while building a high performing team. Daily activities will focus on store productivity and optimization. The Retail Store Supervisor will be required to create systems and processes that enable the quality and accuracy of the store to become seamless.

What You´ll Do

• Being a customer centric role model by coaching and supporting your team to always deliver an outstanding customer experience

• Ensuring your team takes accountability for resolving customers’ challengesthrough effective fault resolution

• Ensuring the team is sufficiently educated on CWC’s processes and policies

• Coaching your team to deliver the best advice for a customer’s changing needs – ensuring they are always up to date with CWC’slatest products and services

• Improving store and team performance by effectively using the comments and information received through customerfeedback

• Understanding how dynamic competitivemarkets work and use strategiesto remain dominant

• Ensuring the store is sufficiently resourced to attend to the demands of customers at different times of the day

• Implementing and monitoring tactical plans with the team to meet and exceed store targets

• Setting and agreeing targets with your team

• Ensuring weekly training is conducted with your team to prepare them for new product launches and service highlights. For non-flagship stores, you will be required to deliver these training sessions yourself.

• Coaching your team through the CWC Sales Cycle to close more sales successfully

• Helping the team close challenging sales

• Ensuring the store is sufficiently stocked with productsto sell

• Conducting regular forecasting to determine required stock levels at the store

• Analysing and monitoring sales progress of different lines, devices and productssold

• Planning in store promotionsto increase sales of slow moving stock

• Observing and sharing competitor activity with the Consumer Sales Manager

• Communicating the Retailstrategy to the team and demonstrating the impactsales and service performance has on thisstrategy

• Achieving compliance standards and satisfying all audit requirements.

• Observing and engaging your team to find waysto continuously improve processes

• Ensuring all company policies and procedures are followed by your team

• Working with your team to make sure the store maintainsthe visual merchandising guidelines, is in line with the latest promotions guide and that product displays are working properly

• Carrying out random spot checksto ensure store standards are met

• Consistently achieving daily administrative requirementsfor cash and inventory handling

• Using a balanced approach to customer, financials, people and process

• Proactively coaching and supporting your team to give them the best opportunity to succeed in store and with their career at CWC

• Reviewing and improving your team’s performance through monthly 1-2-1’s, and annual and half yearly performance reviews.

• Recognizing and managing performance levels within your team appropriately and effectively.

• Holding weekly team meetings/daily briefingsto generate ideas.

• Implementing reward and recognition activities

• Creating an environment where feedback is encouraged and used for growth and development.

• Demonstrating financial achievements with sales activities

• Supporting the Store team and CWC Regional Team by exceeding store targets and objectives

• Producingmonthly KPI’sfor store performance

• Generating and communicating ideasto increase sales, promotions and improve customersatisfaction

• Contributing towards any Regional or Country Activitiesif asked

• Supporting any Retail trials or initiatives

• Regularly providing feedback on success and challengesto the Consumer Sales Manager

• Participating in regional and local team meetings and calls when requested

• Building effective relationships with the Marketing Team, and ensuring constant communication exists both waysin order to evaluate and improve the business at all times.

Knowledge & Experience

• Post-Secondary or equivalent qualifications

• Previous retail management success is essential

• A proven track record of delivering results quickly

• Proficient in Excel, Word, and PowerPoint

• Successfullymanaged a team for more than 3 years

• Can empathize with customers and is customer centric

• Use initiative

• Critical thinker

• Lead your team by example - motivating, developing and influencing them to deliver

• Is a role model for customer centricity, ensuring the team followssuit. Putsthe customer at heart of every decision made.

• Alwaystriesto improve and challenges when things are not simple and quick, then sharesfindings with others.

• Coaches and inspiresthe team to be the best and is open and honest with the team

• Communicatesin a clear and simple way, listen and respect everyone’s opinions – however diverse.

• Sets clear and challenging targets, monitors progress and takes action necessary – celebratessuccess

• Can plan and organize to move quickly.

• Can work crossfunctionally to resolve issues quickly.

• Comes up with great ideas

• A natural interest in the market and new technology

• Proven ability to train and coach other team members

• Love and live the CWC brand

• Passion for CWC’s products and services

• Enjoys working with a team

• Great communication skills

• Respects your team and always deliver what you promise

• Alwaystrying to make things better for yourself and your team

• Driven to always win

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why join us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

Knowledge & Experience

• Post-Secondary or equivalent qualifications

• Previous retail management success is essential

• A proven track record of delivering results quickly

• Proficient in Excel, Word, and PowerPoint

• Successfullymanaged a team for more than 3 years

• Can empathize with customers and is customer centric

• Use initiative

• Critical thinker

• Lead your team by example - motivating, developing and influencing them to deliver

• Is a role model for customer centricity, ensuring the team followssuit. Putsthe customer at heart of every decision made.

• Alwaystriesto improve and challenges when things are not simple and quick, then sharesfindings with others.

• Coaches and inspiresthe team to be the best and is open and honest with the team

• Communicatesin a clear and simple way, listen and respect everyone’s opinions – however diverse.

• Sets clear and challenging targets, monitors progress and takes action necessary – celebratessuccess

• Can plan and organize to move quickly.

• Can work crossfunctionally to resolve issues quickly.

• Comes up with great ideas

• A natural interest in the market and new technology

• Proven ability to train and coach other team members

• Love and live the CWC brand

• Passion for CWC’s products and services

• Enjoys working with a team

• Great communication skills

• Respects your team and always deliver what you promise

• Alwaystrying to make things better for yourself and your team

• Driven to always win

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why join us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

What You´ll Do

• Being a customer centric role model by coaching and supporting your team to always deliver an outstanding customer experience

• Ensuring your team takes accountability for resolving customers’ challengesthrough effective fault resolution

• Ensuring the team is sufficiently educated on CWC’s processes and policies

• Coaching your team to deliver the best advice for a customer’s changing needs – ensuring they are always up to date with CWC’slatest products and services

• Improving store and team performance by effectively using the comments and information received through customerfeedback

• Understanding how dynamic competitivemarkets work and use strategiesto remain dominant

• Ensuring the store is sufficiently resourced to attend to the demands of customers at different times of the day

• Implementing and monitoring tactical plans with the team to meet and exceed store targets

• Setting and agreeing targets with your team

• Ensuring weekly training is conducted with your team to prepare them for new product launches and service highlights. For non-flagship stores, you will be required to deliver these training sessions yourself.

• Coaching your team through the CWC Sales Cycle to close more sales successfully

• Helping the team close challenging sales

• Ensuring the store is sufficiently stocked with productsto sell

• Conducting regular forecasting to determine required stock levels at the store

• Analysing and monitoring sales progress of different lines, devices and productssold

• Planning in store promotionsto increase sales of slow moving stock

• Observing and sharing competitor activity with the Consumer Sales Manager

• Communicating the Retailstrategy to the team and demonstrating the impactsales and service performance has on thisstrategy

• Achieving compliance standards and satisfying all audit requirements.

• Observing and engaging your team to find waysto continuously improve processes

• Ensuring all company policies and procedures are followed by your team

• Working with your team to make sure the store maintainsthe visual merchandising guidelines, is in line with the latest promotions guide and that product displays are working properly

• Carrying out random spot checksto ensure store standards are met

• Consistently achieving daily administrative requirementsfor cash and inventory handling

• Using a balanced approach to customer, financials, people and process

• Proactively coaching and supporting your team to give them the best opportunity to succeed in store and with their career at CWC

• Reviewing and improving your team’s performance through monthly 1-2-1’s, and annual and half yearly performance reviews.

• Recognizing and managing performance levels within your team appropriately and effectively.

• Holding weekly team meetings/daily briefingsto generate ideas.

• Implementing reward and recognition activities

• Creating an environment where feedback is encouraged and used for growth and development.

• Demonstrating financial achievements with sales activities

• Supporting the Store team and CWC Regional Team by exceeding store targets and objectives

• Producingmonthly KPI’sfor store performance

• Generating and communicating ideasto increase sales, promotions and improve customersatisfaction

• Contributing towards any Regional or Country Activitiesif asked

• Supporting any Retail trials or initiatives

• Regularly providing feedback on success and challengesto the Consumer Sales Manager

• Participating in regional and local team meetings and calls when requested

• Building effective relationships with the Marketing Team, and ensuring constant communication exists both waysin order to evaluate and improve the business at all times.