Your day to day

The Director of Revenue Services Performance will be responsible for the development and management of direct reports, embedding IHG Revenue ways of working and ultimately driving optimal performance of all subscribing hotels in their portfolio, helping to make IHG Revenue the preferred revenue resource partner for all stakeholders.

• Provide support, coaching and direction to allocated Sr PRM’s & PRM’s to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotels.

• Set clear performance goals & targets for allocated Sr PRM’s & PRM’s and monitor through regular check-in’s.

• Work closely with the wider RPD-Revenue Services, Sr PRM community and COE to find ways of improving performance, share agreed best practice and successes and expansion of IHG Revenue (RMH) programme.

• Actively collaborate with cross functional teams to drive the needs of the business – including tools, data, reporting and processes.

• Continuous competitive analysis and determination of how to outpace the competition in revenue management capability.

• Forge relationships with key Owners, Franchisee’s & Management Groups with the aim to maintain & acquire hotels onto the programme.

• Help develop new SL’s & deliverables in line with the needs of the BU.

• Support the Director in effective management of the IHG Revenue (RMH) P&L.

• Ensure the effective roll out of new tools, system releases & programmes ensuring team education and adoption.

• Develop the Revenue Management talent pipeline across IHG Revenue Services through the utilization of their individual strengths and abilities and by supporting their ongoing development and career goals.

• Uphold and embed IHG Revenue (RMH) reputation as the preferred resource solution to drive performance.

• As needed, provide commercial team with insight into hotel performance and outlook.

• As needed, attend portfolios review with commercial team.

• As needed, take direct responsibility for individual hotels.

• As needed, support NHOP set-up either directly or through direct reports.

• Promote a work culture around the five Winning Ways & Growth Behaviours of Move Fast, Think Return, Solution Focused & Build One Team

What we need from you

• Bachelors or Master’s degree in a relevant field or equivalent combination of education and work related experience.

• 7+ years progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.

• Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization and selling strategies.

• Strong communication, decision making, influencing/consensus building and analytical skills with clear understanding of impact on IHG goals and bottom line.

• Strong leadership, team building, interpersonal and communication skills.

What we offer you

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.