Position Summary:

Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.

Essential Job Duties and Responsibilities:

• Reviews customer purchase orders to assess requirements.

• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

• Performs research in Cardex (ERP) to potentially resolve order issues.

• Reviews and actions open orders that are pending resolution.

• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

• Monitors / Expedites orders with high complexity and urgency.

• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.

• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.

• Performs other duties and responsibilities as assigned or required.

  Basic Qualifications (Required Skills and Experience):

• 2-4 years of related work experience

• Experience in Program Management and/or Customer Support

• Experience in a warehouse environment

• Strong problem-solving skills

• Excellent communication skills, both written and verbal

• Ability to work in a very fast-faced environment with a high degree of accuracy

• Ability to effectively multi-task

• Ability to manage multiple and competing priorities

• Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications