• Test and evaluate interaction design and user experience of designs throughout Agile software development and delivery.

• Ensure delivered software meets the needs of users through post-release engagement and assessments.

• Analyze user analytics and engage with customer service teams to identify usability and user experience issues and opportunities.

• Administer surveys and analyze results to measure customer satisfaction and present findings to product & delivery teams.

• Conduct usability evaluations on current applications and speak to gaps.

• Create user journey maps of current experiences and envision new journeys based on product evolution.

When This Role Is Done Well:

• User experiences with the app and service are useful, frictionless, empowering, innovative, and delightful.

• Agile software delivery team has clear and explicit, sharable knowledge of the actual end user and their goals, objectives, motivations, and strategies.

• Customer is building the right product for the real-world end users and their goals and tasks.

• Agile software delivery team is aligned internally and with the customer on user experience goals.

• New and infrequent users can pick up and use the app, device, or system with little to no training or assistance from others.

• Customer achieves measurable business results or outcomes from users successfully using the product.

• Product and/or software meets accessibility standards (e.g., WCAG 2.1 AA).

• The team has little to no design re-work due to a lack of understanding of design guidance.

Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Psychology, Business, or a related Technology field.

• 3 years of experience working in a User Experience/Research or Technology role.

• Experience working with software design and/or development teams.

• Experience conducting user research and translating findings into design solutions.

• Familiarity with design tools (e.g., Figma) is desired.

• Capable of designing and administering surveys and familiar with industry standards.

• Strong problem-solving skills and ability to think creatively.

• Excellent communication and collaboration skills.

• Comfortable with data analysis and user analytics tools.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program

• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

• Additional Perks: Employee Assistance Program, Employee Discount Program, and more!

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.