Job Information
NTT America Solutions, Inc. Sr. Client Manager in Brazil
Job Requirements
Key Roles and Responsibilities :
Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective;
Engages with stakeholders to deliver projects from original concept through final implementation;
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client;
Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction;
Manages the delivery of the project/programme, including rigorous scope control and change management;
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client;
Documentation and management of risks and issues;
Ensures clear and concise communications to all stakeholders;
Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process;
Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings;
Coordinates activities of the project teams through task delegation, resource assignment and programme management.
Work Experience
Knowledge, Skills and Attributes :
Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion;
Ability to establish strong relationships with internal stakeholders and external clients;
Excellent client-centricity skills and ability to work at client sites;
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately;
Excellent written and verbal communication skills in English;
Excellent team-building skills and ability to work in high-pressure environments;
Ability to manage urgent and complex tasks simultaneously;
Good business acumen and commercial skills;
Collaborative, passionate, strong initiative, self-driven with a commitment to succeed;
Decisive with good attention to detail ability;
Ability to promote project services to both internal stakeholders and external clients;
Competent in project change management;
Familiarity with the industry, domain, or technology related to the client's project;
Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information;
Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results;
Experience with CAD drawing coordination and review preferred but not required;
Experience with A/V installs and/or construction project management preferred but not required.
Academic Qualifications and Certifications :
Advanced Project Management degree or equivalent with advanced related experience;
Relevant project management certifications preferably PMP or Prince 2.
Required Experience :
Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment;
Advanced client engagement experience;
Advanced demonstrated understanding of the project/programme life cycle;
Advanced demonstrated competency in project/programme change management;
Advanced proven experience managing expectations when balancing alternatives against business and financial constraints;
Experience with sub-contractor management strongly preferred.
NTT America Solutions, Inc.
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