Wyndham Grand is now seeking a Reservations Agent - Wyndham Grand Manama - Kingdom of Bahrain to join our team at Wyndham Grand Manama in Manama, Manama.

Job Summary

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards.

Education & Experience

• High School diploma or equivalent required.

• Preferably Arabic speaker

• Prior experience in hotel reservations with Opera software knowledge a must.

• College course work in related field helpful.

Physical Requirements

• Flexible and long hours sometimes required.

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Must have demonstrated ability to use multiple computer programs of varying levels of complexity.

• Perform other duties as requested by management.

Fundamental Requirements

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

• Answer guest inquiries about hotel services, facilities and hours of operation.

• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.

• Enter reservations into the computer according to standard operating procedures.

• Communicate and work closely with the Sales Department to build group blocks and enter group bookings.

• Maintain availability calendar and communicate all relevant information to the Front Desk staff.

• Maintain accurate files and reports.

• Handle all special reservations, to include V.I.P. reservations, packages and discounts.

• Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.

• Post no-show revenue daily, if required at property.

• Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.

• Communicate availability to wholesalers.

• Call for occupancy at area hotels.

• File reservations and group contracts.

• Review Reservations logbook and Guest Request log on a daily basis.

• Send confirmations.

• Process advance deposit/balance sheet.

• Process brochure requests.

• Assist with processing travel agent commissions as requested.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Wyndham Grand Manama, Building 450, Road 4611, Block 346 Manama Seafront, Manama, Manama NA

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.