Job Description:

IT End User Support Technician

Dubai

Parsons is looking for an amazingly talented IT End User Support Technician to join our team!

What You’ll Be Doing :

• Provides analytical and IT technical support in person and remotely to end users of Parsons personal computers, workstations and related software and hardware.

• Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.

• Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.

• Researches and develops solutions for standard software and hardware questions, issues, problems and failures.

• Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.

• Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.

• Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.

• Reporting to IT site lead.

• Provides IT on call support for nonbusiness hours (Weekends and Holidays).

• Performs other responsibilities associated with this position that may be appropriate.

What Required Skills You’ll Bring :

• High School/Diploma/Degree or equivalent and 0-1 years of related work experience providing support to end users (or an equivalent combination of work experience and education)

• At least one Microsoft or Cisco Certification is preferred

• A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.

• Familiarity of the MIS environment.

• Good customer service skills.

• Team player.

What Desired Skills You’ll Bring

• Fluent in Arabic and English.

• UAE National

• Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.

• Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person).

• Ability to write basic documents (may include email or memos).

• Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, vendors).

Minimum Clearance Required to Start:

Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.