Do you see yourself as a Hotel Manager / Residences Manager for InterContinental Residence Suites Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1100 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

People

Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.

Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.

Recommend or initiate any HR elated actions where needed.

Drive a great working environment for teams to thrive – connect departments to create sense of one team.

Oversee the day-to-day Hotel and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Financial

Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel Hotel for all departments.

Monitor and report variances against budget and control labour costs and other expenses.

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

Guest Experience

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Review guest feedback and implement strategies for continuous improvement.

Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory. requirements. Maintain relations with outside contacts.

Comply with federal, state and local laws regarding health, safety and alcohol services.

Maintain a focus and commitment to operating a “green” hotel.

Perform other duties as assigned. May also serve as manager on duty.

What we need from you

• Bachelor’s degree or higher education qualification in Hotel Administration, Business Administration, or a related field.

• Three years of guest service/hotel experience, with at least two years in a Hotel Manager or Residences Manager capacity, or an equivalent combination of education and experience.

• Previous experience with extended stays or in a hotel of similar size and complexity is preferred.

• Must be fluent in English; knowledge of additional languages is preferred.

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.